Head – GBS Insights & Analytics

Role: Head – GBS Insights & Analytics

Experience: 18 – 21 Years

Location: Ahmedabad / Bengaluru

About the Role

We are looking for a visionary leader (Head of Insights & Analytics) to build and scale a world-class Global Insights & Analytics capability within Global Business Services (GBS). This role will transform GBS from a transaction-processing organization into a strategic intelligence partner by leveraging AI, Advanced Analytics, Data Science, and Data Products to drive enterprise-wide business outcomes.

The successful candidate will define the long-term analytics strategy, establish a global Analytics Centre of Excellence, and embed predictive, prescriptive, and AI-driven decision-making across Finance, Supply Chain, Procurement, HR, and Commercial functions.

Key Responsibilities

• Develop and execute a multi-year Insights & Analytics strategy aligned with the GBS transformation roadmap.
• Build and lead a global Analytics & Insights Centre of Excellence, driving enterprise-wide capability development.
• Embed AI, Machine Learning, Predictive Analytics, and Data Products into GBS service lines to enable proactive decision-making.
• Partner with Global Process Owners and business leaders to identify high-value analytics opportunities and deliver measurable business impact.
• Lead the development of scalable analytics products, dashboards, and decision-support solutions in partnership with Technology teams.
• Drive value creation through improved forecasting, operational intelligence, productivity, cost optimization, and business performance.
• Build analytics capabilities by transforming operational analysts into trusted business partners and Functional Insights Experts.
• Influence senior global stakeholders and lead large-scale change across multiple geographies.

Candidate Profile

The ideal candidate has successfully evolved from a technical analytics background into a business transformation leader. Having proved:

• Started their career in Data Engineering, Business Intelligence, or Data Management.
• Progressed into Analytics, Data Science, AI, or Data Product leadership.
• Led enterprise Analytics or Insights organizations within a Global Business Services (GBS), Shared Services, or Global Capability Center (GCC) environment.
• Successfully transformed organizations from transaction processing to insights-led value creation.

Experience & Qualifications

• 15+ years of experience in Analytics, Data Science, AI, or Business Intelligence with significant leadership experience.
• Mandatory experience leading Analytics within a GBS, Shared Services, or GCC environment.
• Proven track record of building and scaling Analytics, Data Science, Insights, or Data Product teams.
• Strong understanding of Finance, Supply Chain, Procurement, HR, and Commercial Operations.
• Demonstrated success driving enterprise transformation and influencing senior global stakeholders.
• Experience developing AI-enabled analytics solutions and decision-support capabilities.
• FMCG industry experience is essential.

Education

• Master's degree required (MBA preferred).
• Certifications in Data Science, AI/ML, Analytics, or related digital disciplines are highly desirable.
• Lean Six Sigma, Design Thinking, or Continuous Improvement certifications will be an advantage.

Success Measures

• Establish a high-performing Global Analytics & Insights Centre of Excellence.
• Embed AI and predictive analytics across core GBS functions.
• Deliver measurable business value through data-driven insights and analytics products.
• Build enterprise-wide analytics capabilities and a culture of data-driven decision-making.
• Position GBS as a strategic intelligence partner that drives business growth, operational excellence, and innovation.

What We're Looking For

We are seeking a leader who combines the mindset of a Data Scientist, Transformation Consultant, and GBS Capability Builder—someone who can shape the future of Insights & Analytics by leveraging data, AI, and advanced analytics to unlock enterprise value and enable predictive decision-making across the organization.