Guest Relations Executive

Experience: 2–3 Years

Location: Chennai

Qualification: B.Sc. in Hotel Management / Hospitality Management

We are seeking a dynamic and customer-focused Guest Relations Executive / Front Office Executive with 2–3 years of experience in the hospitality industry. The ideal candidate should have hands-on experience in Guest Services or Front Office operations at a reputed star hotel and possess excellent communication and interpersonal skills to deliver an exceptional guest experience.

• Welcome guests professionally and ensure a seamless check-in and check-out experience.
• Address guest inquiries, requests, and concerns promptly and courteously.
• Deliver exceptional customer service to enhance guest satisfaction and loyalty.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure smooth guest experiences.
• Handle guest complaints effectively and escalate issues when required.
• Maintain accurate guest records and reservations using hotel management systems.
• Ensure the front office area is well-maintained and operates efficiently.
• Follow hotel policies, SOPs, and service standards at all times.
• Build positive relationships with guests and provide personalized assistance whenever possible.

• B.Sc. in Hotel Management or Hospitality Management.
• 2–3 years of experience in Guest Services or Front Office operations.
• Experience must be from a reputed 4-star or 5-star hotel.
• Strong verbal and written communication skills in English.
• Excellent interpersonal, problem-solving, and customer service skills.
• Proficiency in hotel PMS software (such as Opera or similar systems) is preferred.
• Willingness to work in rotational shifts, weekends, and holidays as required.

• Candidates with experience in reputed hospitality brands such as Marriott, Taj, Hyatt, Hilton, ITC, Oberoi, Leela, Accor, Radisson, IHG, Novotel, or equivalent luxury or premium hotel chains will be preferred.

• Guest Relations
• Front Office Operations
• Guest Services
• Customer Service
• Check-in & Check-out
• Complaint Resolution
• Hospitality Operations
• Communication Skills
• Problem Solving
• PMS (Opera preferred)
• Team Collaboration