Guest Relations Executive

Job Description

Job Title: Guest Relations Executive / Senior Guest Relations Executive Location : Mussoorie We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors. Roles and Responsibilities ? Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay. ? Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation. ? Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary. ? Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs. ? Property Management Support: ? Conduct inventory checks and maintain records. ? Assist in the procurement of monthly supplies. ? Step in as the property in-charge during the absence of the property manager. ? Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction. ? Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks. ? Cross-Location Travel: Be willing to travel to other properties in South and West India when required. Qualifications/Knowledge/Experience ? A minimum of 6 months of industrial training or relevant experience in hospitality. ? A pleasant personality and excellent verbal and written communication skills. ? Final-year student or graduate from a Hotel Management program is preferred. ? Flexibility and enthusiasm for traveling across our properties. What We Offer ? Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC. ? Performance Incentives: Performance-linked incentives of up to 35% of the gross salary. ? Additional Perks: Complimentary accommodation and meals provided by the company. ? The opportunity to work at multiple PAN India locations.