Guest Experience Manager

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Responsibilities

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist the Rooms Division Manager in managing the day-to-day operation of the Guest Experience at the hotel.

Qualifications

Minimum 2 years work experience as Assistant Manager or Guest Relations in a hotel. Well developed communication and customer relations skills.

Electrified by passions, where it is expressed every day, in every way.

Uniquely elegant and singularly charming. Regally understated, someone representing the first order.

Intuitively engages - rooted in understanding guests: empathetic and mindful in every interaction.

Stimulated when sharing the unexpected, awe-inspiring and extraordinary experiences to our guests.

A person who provides the essence of the culture of hospitality. A leader of refined etiquette that influences others. They are aspirational to others’ behaviors.

Guest Centric minded. Our guests are at the heart of everything we do on a daily basis – their wellbeing, comfort, and experiences deserve our ultimate attention.

A person that encompasses knowledge: has curious minds; is always seeking; a passionate connoisseur of their craft.