Group Manager - Operational Excellence & E-Commerce Transformation

JB 8 : Group Manager - Operational Excellence & E-Commerce Transformation

Job Description

The person will be responsible for driving digital and technology?led transformation initiatives across the fashion retail value chain, with a strong focus on operational excellence, e?commerce, omnichannel enablement and customer experience platforms. The role will act as a strategic integrator between business teams and technology ecosystems, ensuring that digital solutions are aligned to commercial objectives, scalable for growth while being relevant to the Indian retail landscape.

• Drive ideation and solution conceptualization for new digital capabilities aligned with business strategy
• Conduct technology–business fitment analysis, feasibility assessments and value realization planning
• Own the creation of business requirement documents (BRDs), functional specifications and solution blueprints
• Lead vendor assessment and selection, including RFPs, evaluations, demos, PoCs, commercials and contract negotiations
• Assess the current technology landscape and define future?state architecture and digital roadmaps
• Drive process re?engineering and digitization across e?commerce operations, order fulfillment, inventory visibility, returns, customer service and store integration
• Act as an internal technology consultant to business leaders, providing recommendations on platforms, tools and best practices
• Manage end?to?end project delivery, including planning, execution, risk management and post?go?live stabilization
• Own project budgets, cost optimization, benefit tracking and vendor financial governance
• Partner closely with E?commerce, Marketing, Retail Operations, Supply Chain, IT Infrastructure and Finance teams
  
  

Ensure change management, adoption, and training for all digital initiatives.

• Strong business analysis and requirement definition capability, translating business needs into clear, actionable BRDs and solution designs
• Technology evaluation and fitment expertise, including assessment of platforms, architectures, integrations and scalability
• End?to?end project and program management skills, managing scope, timelines, risks and cross?functional dependencies
• Process re?engineering and problem?solving mindset, with ability to drive digitization and operational efficiency
• Financial and commercial acumen, including budget ownership, ROI analysis and vendor commercial management
  
  

Collaborative, business?first attitude with strong stakeholder influencing skills, enabling alignment across functions and driving adoption

• Experience leading end?to?end e?commerce or omnichannel transformation programs
• Exposure to Agile delivery models and product?oriented ways of working
• Experience collaborating with global SaaS vendors and Indian system integrators
  
  

Familiarity with data, analytics, personalization, and automation use cases