Graphic Designer & Client Support Executive (Late Shift)

Role Overview

We are seeking a creative, detail-oriented, and highly organized professional to join our client's team as a Graphic Designer & Client Support Executive. The ideal candidate will have strong graphic design expertise along with experience in client support, order management, and ERP/CRM systems.

Candidates with experience designing product pages and marketing creatives for Amazon US Marketplace and Walmart US Marketplace (including listing images, A+ Content, Storefronts, and other e-commerce creatives) will be given strong preference.

Skills

• 3–5 years of professional graphic design experience.
• Strong portfolio showcasing graphic design work, preferably for e-commerce brands.
  
  

Strong proficiency in: Experience designing:

• Adobe Illustrator
• Adobe InDesign
• Adobe Photoshop
• Canva
• Amazon product listing images
• Amazon A+ Content
• Amazon Storefront creatives
• Product infographics
• Digital marketing banners and promotional creatives
• Experience creating product pages, listing images, A+ Content, Storefronts, and marketing creatives for Amazon US Marketplace is highly preferred.
• Experience designing product pages and creatives for Walmart US Marketplace will be a significant advantage.
• Good understanding of e-commerce design best practices and conversion-focused creatives.
• Proven experience in email and chat-based customer support.
• Familiarity with ERP/CRM systems.
• Experience in order management or back-office operations.
• Experience communicating with international clients.
• Good working knowledge of Microsoft Office.
• Strong communication, organizational, and multitasking skills with excellent attention to detail.
  
  

Job Responsibilities

• Create high-quality graphics using Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Canva, and other design tools.
• Design product listing images, A+ Content, Storefront creatives, infographics, banners, and promotional assets for Amazon US Marketplace and Walmart US Marketplace.
• Create engaging graphics for websites, email campaigns, social media, and other digital marketing channels.
• Ensure all creative work aligns with brand guidelines and marketplace best practices.
• Manage order processing and order tracking with accuracy
• Provide email and chat support to international clients.
• Conduct client calls to address customer queries and provide order or project updates.
• Maintain accurate records within ERP/CRM systems.
• Coordinate effectively with international clients and internal teams.
• Support day-to-day administrative and back-office operations as required.
  
  

Preferred Skills

• Experience working with e-commerce brands, online marketplaces, or digital marketing agencies.
• Exposure to B2B business operations.
• Basic understanding of branding, image optimization, and marketplace content guidelines.
• Ability to work independently while collaborating with cross-functional teams.
  
  

Other Details

Working Days

• Monday to Friday
  
  

Shift Timing

• 3:00 PM – 12:30 AM (During Daylight Saving Time)
• 4:00 PM – 1:30 PM (Standard Time)
  
  

Portfolio Requirement

Candidates must share their graphic design portfolio (Behance, Dribbble, personal website, or PDF) along with their CV

Applicants who can showcase work completed for Amazon US Marketplace, Walmart US Marketplace, Amazon A+ Content, Amazon Storefronts, product listing images, or other US e-commerce marketplace creatives will be given strong preference during the selection process.

Applications without a graphic design portfolio may not be considered.