Google CCAI Developer

Job Description

TTEC Digital ? Google Delivery Practice Job Description TTEC is seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading. As a Google CCAI Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. Responsibilities Support voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAI Ability to interface with clients as needed to drive towards implementation of AI solutions Serve as a strong contributor to the Google Delivery practice Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing Required Skills/Experience 8+ years of developer experience overall 4+ years of experience with DF ES/CX 1+ year of technical on-hands experience with Google Cloud CCAI Google Certification a plus and/or Badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AI Ability to support multiple projects at the same time Experience in supporting large multi-site contact center implementations Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc. Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js , AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems Web Services REST API, Soap Databases SQL, Oracle, MongoDB, PostgreSQL Reporting Candidate must have a 4-year bachelor?s degree Desired, Not Required Experience managing staff 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s Bilingual (Spanish) skills a plus We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.