Genesys Cloud Developer

Job Description

Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions. Role Scope / Deliverables: ? Design, develop, and implement Genesys Cloud solutions to meet business requirements. ? Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management. ? Integrate Genesys Cloud with other systems and platforms as needed. ? Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations. ? Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality. ? Provide ongoing support and maintenance for existing Genesys Cloud applications. ? Stay up to date with the latest Genesys Cloud features, updates, and best practices. ? Document technical specifications, configurations, and procedures. ? Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance. ? Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience. ? Lead and participate in code reviews to maintain high standards of code quality and performance. ? Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement. ? Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions. ? Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff. ? Participate in disaster recovery planning and testing to ensure business continuity. ? Conduct regular system audits and implement necessary changes to enhance security and compliance. ? Engage with vendors and third-party service providers to resolve technical issues and optimize system performance. ? Analyze and report on system metrics and user feedback to identify areas for improvement and innovation. ? Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives