General Manager

Company Description

Daltile is a leading brand in the tile and stone industry, offering a wide variety of ceramic, porcelain, glass, metal tile, and natural stone products. With over 250 company-owned sales service centers, stone slab yards, and gallery design centers, Daltile partners with a vast network of trade customers nationwide. Renowned for its innovative product development and timeless style, Daltile delivers a diverse selection of high-quality, inspiring products for both residential and commercial design projects.

Role Description

This is a full-time hybrid role for a General Manager of our stone slab yard based in Blue Ash, OH. The General Manager will oversee daily operations of the sales service center, implement business strategies, monitor key performance indicators, and ensure operational and financial goals are met. Responsibilities include managing budgets, leading and mentoring team members, fostering client relationships, and driving sales and service excellence within the organization to meet customer needs.

Qualifications

• Strong leadership and team management skills, with experience in mentoring and motivating teams.
• Proficiency in sales strategy, business development, and achieving financial and operational targets.
• Experience in operations management, budgeting, and process optimization.
• Exceptional customer service and relationship management abilities.
• Excellent communication and interpersonal skills with an ability to collaborate with diverse teams.
• Proven problem-solving, decision-making, and analytical skills.
• Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience) is preferred.
• Knowledge of or experience in the countertop infustry including quartz, stone and porcelain surfaces industry is required.