General Manager- Automobile

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Job Description:

• Sales Strategy & Business Development
• Develop and implement effective sales strategies to achieve dealership sales targets (retail, fleet, and corporate).
• Identify new business opportunities, market trends, and competitor activities to drive growth.
• Expand dealership reach through innovative marketing and sales initiatives.
• Team Leadership & Management
• Lead, motivate, and manage the sales team (retail executives, corporate sales, fleet sales, exchange, finance & insurance team).
• Set performance targets and monitor achievement through regular reviews.
• Provide training, coaching, and development to enhance team productivity.
• Customer Relationship Management
• Ensure high levels of customer satisfaction through effective engagement and relationship management.
• Handle escalated customer issues promptly to maintain goodwill and dealership reputation.
• Promote customer loyalty and referrals through after-sales engagement.
• Financial Performance & Reporting
• Monitor sales budgets, profitability, and expenses.
• Ensure achievement of sales margins and dealership revenue goals.
• Prepare and present regular reports on sales performance to senior management.
• Operational Excellence
• Oversee day-to-day sales operations including showroom management, test drives, pricing, and promotional campaigns.
• Ensure compliance with OEM (Original Equipment Manufacturer) standards and dealership policies.
• Coordinate with service, spare parts, and finance departments for seamless customer experience.

Key Skills & Competencies:

• Strong leadership and people management skills.
• Excellent negotiation and closing skills.
• Analytical ability to understand market trends and financial performance.
• Customer-centric approach with relationship-building skills.
• Good communication and presentation skills.