Gaming Specialist

Description

Roles & Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
• Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
• Build out customer knowledge bases to speed up and improve future replies.
• Provides solutions and resolution resources for customer's problems.
• Be accountable and responsible for the work you have to do
• Be proactive on sharing best practice and learning but also asking for help when needed.
• Be able to perform un-biased needs assessment and design activities or projects.
• Be a strong facilitator and proactively take any chance to develop your skills whenever possible
  
  

Preferred Candidate Profile

• Fresher graduates with interest in gaming are eligible to apply
• Minimum 1 year of Gaming Experience with Customer Service
• Candidate with minimum 1 year of International Process in BPO is required
• Excellent verbal and written communication skills.
• Flexibility and ability to improvise and adapt to new situations
• Fresher Graduates can apply.
• Excellent communication skills
• Should be comfortable working in 24*7 Working Environment
• Rotational shifts & Rotational week offs
  
  

Perks And Benefits

• Salary Range- 3.2 LPA - 4 LPA
• Pick and Drop facilities.
• Medicare Facility(free online consultation with Doc)
• Medical Insurance
• Life Insurance
  
  

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.