Funtional Tester

Job Posted On

09-07-2026 16:30:40

Job Code

Job_304501

Experience Required

7 - 10 years

Location

• Pune, Maharashtra, India (PUN)
  
  

Job Summary

Senior QA Engineer – Functional System Testing & Contact Center Domain

Location: Pune

Experience Level: 7+ Years

Job Type: Full-Time

Industry: SaaS / Contact Center Software

Role Overview

We are seeking a highly skilled and detail-oriented Senior QA Engineer with deep expertise in Functional

System Testing, End-to-End (E2E) Validation, Integration Testing with Contact Center domain workflows in

a SaaS cloud platform. The ideal candidate must possess strong critical thinking abilities, exceptional

exploratory testing mastery, and a proven track record of uncovering complex, customer-impacting defects

across distributed enterprise systems.

This role focuses heavily on validating real-world customer journeys, multi-system integrations,

omnichannel workflows, backend processing, APIs, data consistency, and enterprise-scale business

scenarios within a cloud-based contact center platform.

The candidate must demonstrate an investigative testing mindset with the ability to challenge

assumptions, identify hidden risks, design high-value test scenarios, and execute advanced exploratory

testing techniques across complex integrated systems.

Core Responsibilities

• Design and execute comprehensive Functional, System, Integration, and End-to-End test
  
  

scenarios for complex contact center workflows.

• Expertise in heuristic-driven, Mind Map Driven Test Exploration and advanced risk-based
  
  

exploratory testing across distributed enterprise systems

• Proven capability in identifying intermittent, concurrency, resiliency, and workflow integration
  
  

defects.

• Validate omnichannel customer journeys including voice, chat, email, routing, reporting,
  
  

analytics, agent desktop, and supervisor workflows.

• Perform deep integration testing across APIs, microservices, databases, event streams, backend
  
  

services, and third-party systems.

• Apply advanced exploratory testing techniques to uncover edge-case defects, workflow
  
  

inconsistencies, concurrency issues, and hidden integration failures.

• Drive critical-thinking-based testing by identifying risk areas, unusual user behaviors, negative
  
  

scenarios, and high-impact business failure points.

• Design extensive test permutations and combinations across configurations, workflows, user
  
  

roles, deployments, and data variations.

• Perform backend validation using SQL/NoSQL databases and log analysis to validate data
  
  

integrity and transaction consistency.

• Analyze production-like customer workflows and simulate real-world operational scenarios
  
  

under complex enterprise configurations.

• Execute regression, impact analysis, sanity, and cross-functional validation for releases, patches,
  
  

and hotfixes.

• Collaborate closely with Product Management, Development, DevOps, and Architecture teams to
  
  

clarify requirements and improve product quality.

• Create high-quality defect reports with strong root-cause analysis, reproducibility, business
  
  

impact assessment, and troubleshooting details.

• Participate actively in Agile ceremonies, release readiness reviews, and quality risk discussions.
  
  

Key Technical Expectations

• Strong expertise in Functional Testing, System Testing, Integration Testing, and End-to-End
  
  

Testing methodologies.

• Strong understanding of Contact Center domain workflows and enterprise communication
  
  

platforms.

• Hands-on experience validating distributed cloud-based applications and microservices
  
  

architectures.

• Excellent exploratory testing capability with investigative and analytical mindset.
• Experience designing complex test matrices, scenario permutations, and workflow combinations.
• Strong debugging and troubleshooting skills using logs, APIs, databases, and monitoring tools.
• Good understanding of REST APIs, backend validation, and integration points.
• Experience validating customer-facing workflows across UI, backend, and data layers.
• Experience working in Agile/Scrum environments with fast-paced release cycles.
• Ability to independently drive quality initiatives and identify product risks proactively.
  
  

Preferred Experience

• Prior experience in Contact Center, Unified Communications, CX, or SaaS platforms.
• Exposure to omnichannel communication systems and enterprise workflow validation.
• Experience with cloud platforms such as Azure, AWS, or GCP.
• Understanding of enterprise-scale integrations and distributed systems behavior.
• Knowledge of monitoring, observability, and production diagnostics tools.
  
  

Behavioral Expectations

• Strong ownership mindset and accountability toward product quality.
• Exceptional analytical and critical-thinking skills.
• Ability to challenge assumptions and think beyond documented requirements.
• Excellent communication and collaboration skills across cross-functional teams.
• Ability to work under pressure and manage multiple parallel testing activities.
  
  

Ideal Candidate Profile

The ideal candidate is a highly investigative QA professional who thrives on breaking complex

systems, uncovering hidden defects, and validating enterprise-grade customer workflows with

precision and depth. The candidate should demonstrate strong domain understanding, technical

curiosity, exceptional exploratory testing capability, and a relentless focus on delivering high-quality,

stable, and customer-centric releases.