Front Office Manager

Actively Reviewing the Applications

Accor

India, Tamil Nadu, Chennai Full-Time On-site

Posted 6 hours ago • Apply by June 7, 2026

Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for an experienced and dynamic Front Office Manager to join our team in Chennai, India. In this pivotal role, you'll lead our front office operations with professionalism, enthusiasm, and a genuine commitment to delivering exceptional guest experiences. You'll manage day-to-day operations, mentor your team, and drive performance while maintaining the highest standards of hospitality and service excellence. This is an opportunity to make a meaningful impact on both guest satisfaction and operational success.

**Leading and Developing the Front Office Team**

Utilize strong interpersonal and communication skills to lead, influence, and motivate team members with integrity and transparency
Foster an inclusive, collaborative environment built on mutual trust, respect, and cooperation among all team members
Serve as a role model, demonstrating professional behaviors and a customer-focused mindset
Supervise, manage, and support employees through coaching, mentoring, and constructive feedback
Establish clear performance expectations aligned with job descriptions and monitor progress consistently
Recognize and celebrate team member contributions and successes publicly and privately
Conduct regular department meetings to communicate goals, expectations, and operational updates

**Managing Front Office Operations and Goals**

Oversee all front office functions, including guest check-in/check-out procedures, reservations, and guest services
Achieve and exceed departmental performance goals, budget targets, and guest satisfaction metrics
Develop and implement specific action plans to prioritize work and accomplish operational objectives
Maintain focus on critical operational components that drive guest satisfaction and financial results
Review staffing levels regularly to ensure adequate coverage while meeting operational and financial objectives
Analyze front office operations and their impact on overall property performance and revenue goals
Ensure quality standards and guest service expectations are consistently met on a daily basis

**Ensuring Exceptional Customer Service**

Provide services that exceed guest expectations, fostering satisfaction and loyalty
Display leadership in guest hospitality and exemplify excellent customer service in all interactions
Respond promptly and professionally to guest concerns, complaints, and special requests
Create a positive, welcoming atmosphere conducive to an outstanding guest experience
Observe employee service behaviors and provide constructive feedback to improve service delivery
Communicate guest needs and feedback to relevant departments to enhance overall property operations

**Managing Policies, Procedures, and Compliance**

Ensure strict compliance with all front office policies, standards, and standard operating procedures (SOPs)
Administer property policies fairly and consistently across all team members
Follow disciplinary procedures and documentation requirements in accordance with established protocols
Maintain transparency in all operational and personnel decisions

**Talent Development and Culture**

Identify developmental needs of team members and provide coaching, mentoring, and support for skill improvement
Solicit employee feedback through an open-door policy and address concerns with empathy and professionalism
Interview and hire qualified managers and team members in a timely manner to meet operational needs
Ensure fair and equitable treatment of all employees
Foster an inclusive workplace culture that values diversity and collaboration

**Additional Responsibilities**

Communicate relevant information to supervisors, colleagues, and team members via phone, email, or in person
Analyze operational challenges and facilitate the development of solutions to prevent future issues
Prepare reports and provide updates on front office performance, metrics, and initiatives
Complete additional tasks as assigned by senior management

Qualifications

**Minimum Required Qualifications:**

Bachelor's Degree in hospitality management, business administration, or a related field, OR equivalent professional work experience
Minimum 2 years of management experience in a hotel or hospitality setting
Minimum 2 years of experience in guest services, front desk operations, or equivalent customer-facing role
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Proficiency in hotel property management systems (PMS) and related software
Excellent written and verbal communication skills in English
Strong leadership, organizational, and interpersonal skills
Demonstrated ability to work accurately and independently while managing multiple priorities
Ability to effectively interact with diverse internal and external customers and employees with patience, tact, empathy, and diplomacy
Strong problem-solving and analytical abilities
Professionalism, sound judgment, and excellent decision-making skills
Ability to maintain composure and resilience under pressure
Flexibility to work varied shifts, including evenings, weekends, and holidays as required

Preferred Qualifications