Front Office Guest Service Associate

Company Description

Lemon Tree Hotels Limited (LTHL) is one of India's largest hotel chains, operating across upscale, upper-midscale, midscale, and economy segments. LTHL offers exceptional and differentiated guest experiences through its seven distinct brands, including Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, and Red Fox Hotels. Since its inception in 2004 with a single 49-room hotel, the company has expanded to a portfolio of over 220 hotels, comprising more than 110 operational properties and many new openings in the pipeline. With over 7,700 passionate employees, Lemon Tree Hotels is committed to delivering a refreshingly different experience to guests every day.

Role Description

This is a full-time on-site role located in Gurgaon for a Front Office Guest Service Associate. The Front Office Guest Service Associate will be responsible for welcoming and assisting guests during check-in and check-out processes, managing reservations, handling guest inquiries, and addressing their needs. The role includes ensuring guest satisfaction by providing excellent service, maintaining accurate billing, and coordinating with other hotel departments for a seamless guest experience.

Qualifications

• Strong customer service skills, with the ability to anticipate and meet guest needs
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in handling reservations, check-ins, check-outs, and billing processes
• Basic knowledge of hotel management software and operational workflows
• Teamwork, multitasking skills, and a detail-oriented approach
• Flexibility to work in shifts, including weekends and holidays
• Previous experience in a front office or hospitality role is an advantage
• Degree or diploma in hospitality management or a related field is preferred