Front Desk Manager - Luxury Salon

Position Title: Front Desk Manager – Luxury Salon (Bhubaneswar)

Location: Patia, Bhubaneswar, Odisha

Employment Type: Full‑time

The Front Desk Manager will be responsible for delivering a high‑quality client experience at a new luxury hair and beauty salon in Bhubaneswar. Partnering with global brands Kérastase and Skeyndor, the role will ensure efficient front‑office operations, accurate bookings and billing, and a welcoming environment for all clients.

• Act as the primary point of contact for clients at the reception, maintaining a courteous and professional demeanour at all times.
• Manage appointment scheduling, confirmations, rescheduling, and cancellations across phone, digital platforms, and walk‑ins.
• Coordinate with salon teams (hair, skin, nails) to optimise chair utilisation and minimise client waiting time.
• Oversee billing and payment processing, ensuring accuracy in POS entries, cash handling, UPI/card transactions, and daily reconciliation.
• Maintain and update client profiles, service history, and membership records in the salon management system.
• Support retail sales at the front desk by presenting Kérastase and Skeyndor products and informing clients about offers and recommendations.
• Handle client queries and feedback; manage service recovery in alignment with brand standards and escalate issues where required.
• Ensure upkeep of reception, waiting lounge, and retail displays, in line with luxury brand guidelines.
• Provide support to marketing and events (soft launch, grand launch, promotional days) from a front‑office perspective.
• Prepare and share basic operational reports (daily footfall, bookings, revenue at front desk, client feedback trends).

Education & Experience

• Graduate in any discipline; hospitality or commerce preferred.
• 2–5 years of experience in front office / customer service in salons, spas, hotels, or premium retail environments.

Technical Skills

• Familiarity with customer management / salon software and basic MS Office (Excel, Word).
• Comfortable working with digital tools – email, WhatsApp Business, POS systems.

Behavioural Competencies

• Strong communication skills in English; proficiency in Odia/Hindi will be an advantage.
• High customer orientation and ability to build rapport with diverse client segments.
• Attention to detail and high standards of personal grooming.
• Ability to work under pressure, manage multiple tasks, and maintain composure during peak hours.
• Integrity and reliability in handling client information and financial transactions.

• Competitive fixed compensation aligned with market benchmarks.
• Performance‑linked incentives tied to client experience and front desk KPIs.
• Structured training on luxury hair and skin brands (Kérastase, Skeyndor) and service excellence standards.
• Career progression opportunities within salon operations and client experience management.

Interested candidates may share their resume along with a brief note on relevant experience to:

• Email: [email protected]
• Contact Number: +91‑6370866459