Front Desk Executive

1. We are looking for enthusiastic team members with good communications skills, hands-on with working on software for bookings, billing etc. Work experience in the health industry is preferred. Ready to work in shifts between 8 am to 8 pm.

Senior Front Desk Executive (Healthcare) 

AktivHealth is an advanced physiotherapy and Orthopaedic Rehabilitation centre. It is also the Indian Headquarters for the Metabolic Balance nutrition program. We are seeking a friendly and efficient Experienced Front Desk Executive to join our team at AktivHealth. As the first point of contact for our clients and visitors, you will play a crucial role in creating a welcoming environment and ensuring smooth operations at our center. 

Responsibilities: 

Patient Interaction: 

• Greet clients and visitors warmly as they arrive at the centre. 
• Provide excellent customer service, addressing inquiries, and guiding clients accordingly. 
• Understand clients’ needs and assist them accordingly. 
• Schedule appointments, manage client flow, and ensure a seamless treatment journey. 

Administrative Duties: 

• Answer phone calls and transfer them to the relevant team members if required. 
• Handle client registration, collect necessary information, and maintain accurate records. 
• Coordinate billing and insurance processes. 
• Manage client's consults, sessions, and billing efficiently. 

Communication and Coordination: 

• Serve as a central point of contact for clients, medical staff, and other departments. 
• Ensure effective communication between clients and healthcare providers. 
• Coordinate with doctors, and other team members to address client needs promptly. 

Professionalism and Etiquette: 

• Maintain a professional appearance and demeanor. 
• Handle complaints and inquiries courteously and professionally. 
• Adhere to organization standards for quality service. 

Skills and Qualifications: 

• Graduate/ Postgraduate with relevant experience (2-4 years) in front office and billing. 
• Good communication skills in English 
• Computer proficiency for managing patient records and appointments. Well-versed with Microsoft word, excel, writing emails, CRM etc 
• Worked on an appointment software.
• Pleasing personality and self-motivation to achieve targets. 

Remember, the front desk executive plays a vital role in creating a positive first impression for patients and ensuring their hassle-free treatment journey.