Front Desk Coordinator

Job Description

Position: Front-Office Coordinator cum Receptionist Work location : DLF Gurgaon, phase 4 Job Summary : A well-trained front desk employee is the start of a five-star patient experience. We are looking for a smart receptionist with excellent verbal and written skills, with a positive attitude who will be responsible for greeting clients and visitors to our office, answering calls, addressing visitor?s questions and needs & providing an overall welcoming environment, manage patient appointments, Coordinate with team members regarding scheduling and capture all information about patient visits, Handle inquiries related to sales, purchases, service etc. Working days: 6 Days ? Monday to Saturday (10:30 AM - 7:30 PM) PACKAGE:?1.8 LPA to 2.76 LPA depending on experience and skills. Preferred skills: ???????Customer Service Experience. ? Professionally answering phones and routing calls as necessary. ???????Effective Written and Verbal Communication skills. Friendly Attitude. ???????Ability to stay calm under pressure. Ability to Multitask. ???????Organized and Detail-Oriented. ???????Competency in Microsoft applications, including Word, Excel, and Outlook. ???????Supply Management. Must Have: ???????Computer: Basic Knowledge + MS Office + Tally(Optional) ???????Qualification needed: Graduate ???????Experience: 2+ years in customer-facing/hospitality. ???????Preferred language known: English, Hindi Key Responsibility: Patient Handling : ?????????Schedule patient appointments, visit reminders, and follow-ups ?????????Tele-calling to customers for visit feedback and follow-ups ?????????Billing, cash collection, bank deposits ?????????Provide basic and accurate information in-person and via phone/email ?????????Order front office supplies and keep inventory of stock ?????????Create and manage both digital and hardcopy filing systems ?????????Prepare bills and take payments ?????????Inform other team members of visitors' arrivals or cancellations ? About the Company: Anand Hearing Care Pvt Ltd is a leading chain of audiology and hearing aid dispensing centres in North India. With a Head Office in Chandigarh and 15 clinics in Chandigarh, Delhi NCR and Punjab, the company has a good presence to leverage for future growth and expansion. The company is promoted by Mr TS Anand, a leading figure and visionary in the audiology and hearing care market. Hearing care in India has been growing at a rapid pace owing to existing under-penetration and increasing awareness in the population. The industry offers a great opportunity to bid deep and build strong relationships with stakeholders.