Freight Operations Specialist (Dispatcher Background Preferred)

Truxo is hiring a freight industry professional to help support customers and ensure our product works the way freight actually operates.

This role is designed for someone who has worked as a dispatcher, broker assistant, or freight operations coordinator and wants to move out of daily dispatch chaos into a product-focused, long-term career path.

You’ll support real customers, validate workflows, and help catch issues before they reach production. Your freight experience will directly shape product quality, customer experience, and system reliability.

• Support brokers, carriers, dispatchers, and ops teams using Truxo.
• Troubleshoot issues related to:
• Loads, shipments, and dispatch workflows
• Carrier onboarding and compliance
• Rate confirmations, documents, and invoicing
• Load statuses, tracking, and operational exceptions
• Reproduce customer-reported issues using real freight scenarios.
• Perform manual testing of new features and bug fixes before production.
• Validate that workflows match real-world freight operations, not just specs.
• Identify edge cases, gaps, and breakdowns in the system.
• Work with Product and Engineering to clearly explain:
• What went wrong
• What should have happened
• How freight teams actually work
• Help improve onboarding, FAQs, and internal runbooks.
• Document recurring issues and suggest workflow improvements.
• Assist during high-priority incidents when customers are impacted.
  

This role is ideal for candidates who have worked as:

• Freight Dispatcher (OTR or Drayage)
• Broker Assistant
• Carrier Operations Coordinator
• Logistics Operations Specialist
• Transportation Operations Associate

Especially those who enjoy:

• Fixing broken workflows
• Understanding systems deeply
• Helping others use tools correctly
• Turning operational pain into permanent solutions
  

• 2+ years of hands-on freight operations experience
• Strong understanding of:
• Dispatch workflows
• Load lifecycle (planning → dispatch → delivery → invoicing)
• Broker–carrier–driver coordination
• Ability to clearly explain operational issues and expected behavior.
• Strong attention to detail and process thinking.
• Comfort working with software systems and learning new tools.
• Willingness to document issues, steps, and observations.
• Ownership mindset — you care about fixing the root cause.
• Comfortable working US timezone hours.
  

• Experience working with a TMS or freight software platform.
• Prior customer support or internal ops support experience.
• Exposure to QA, UAT, or release validation.
• Familiarity with tracking tools, ELDs, or load boards.
• Fluent in English and Punjabi.
• Experience in drayage or port operations.
  

This role can grow into:

• Senior Operations Support
• Industry-Focused QA / Release Owner
• Product Operations
• Customer Experience Lead
• Freight Workflow Specialist

You’re not leaving freight — you’re helping build how freight software works.

• Your industry experience directly impacts the product.
• Close collaboration with Product and Engineering.
• No sales pressure, no quotas.
• Opportunity to move upstream from reactive ops to system ownership.
• Fast-moving, low-bureaucracy environment.
• Real ownership in a production-grade freight platform.