Founder's Office

We’ve proven product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.

If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.

You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
• Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
• Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
• Client Relations - Be the voice of our clients. Maintain open communication channels with clients
• Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
• Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
• Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
  
  

Ideal Candidate

• 6–10 years of experience in Founder’s Office, GTM, strategy, consulting, startups, VC, or ex-founder roles
• Undergraduate degree from IIT, BITS, or a similar Tier-1 institution
• Prior experience building and leading GTM teams, including 2-level team management
• Strong first-principles thinker with hands-on execution ability
• Strong project management skills and proactiveness
• Experience in 0→1 or 1→10 GTM journeys
• Excellent written and verbal communication skills
• High ownership mindset with a bias for action
• Comfortable working in US time zones (up to midnight IST as needed)
  
  

Perks, Benefits and Work Culture

• Variable: Based on performance
• ESOPs (for full time roles)
• Remote (USA)
  
  

Benefits (for Full-time Roles)

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company Laptop
• Friday game nights
  
  

Skills: customer,onboarding,cs,sales,communication