Food Runner Kitchen Staff - Dragon Tavern

Dragon Tavern is hiring a Food Runner to be a part of our busy kitchen staff.

As a Food Runner, you'll be making sure that our patrons receive the correct orders within a timely manner! Experience in high-volume food and beverage service is important to this position.

Dragon Tavern is the food and drink side of The Shed at Smoky Mountain Harley-Davidson.

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Come Join Our Team! APPLY NOW!

Qualifications & Job Requirements

• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Experience in high-volume food and beverage service.
  
  
  

Essential Duties And Responsibilities

Customer Service

• Work closely with kitchen staff members to keep the expediting food clear for new orders.
• Take orders from customers or bar waiter/waitress as needed.
• Clean trays and tray holders in between use.
• Deliver food to the appropriate diners.
• Take orders in the absence of Waiters/Waitresses as needed.
• Ability to multitask in order to ensure customers get their orders promptly and correctly.
• Replenishes condiments as needed.
• Communicate with customers while checking on their satisfaction or taking an impromptu requests.
  
  
  

Cleanliness

• Maintain cleanliness and organization of serving and seating areas.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Accept cash or credit card payments for product purchases.
• Keep cash register accurate.
  
  
  

Secondary Duties and Responsibilities

Customer Service

• Promptly addressing any customer service issues and referring to management if and when necessary.
• Handle transactions quickly, courteously and accurately.
• Make menu item recommendations as requested.
  
  
  

Cleanliness

• Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
• Assist with set-up, organization, and staging of special events.
  
  
  

Other Duties

• As assigned
  
  
  

Additional Information

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.
• Frequently requires the ability to lift up to 20 or more pounds of material.
• Occasionally requires the ability to lift up to a 50 pound of material.
• Frequently requires the ability to stand and walk throughout work shift.
• Frequently requires the ability to move about the establishment.
  
  
  

Working Conditions

• Majority of work is conducted in both indoor and outdoor environments.
• The noise level in the work environment is usually moderate.
• Occasionally works near moving vehicles.
• Occasionally, exposed to exhaust fumes.
  
  
  

Our Mission Statement here at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff to:

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Complete all training programs appropriate to your position as recommended or assigned by the manager.
• Accept and follow direct instructions and work well with others.
  
  
  

Thank you for your interest in joining our team!

EOE