Family Hubs Digital Support Officer| Permanent| Full-Time

Description

Salary £32,061 - £36,363 Per annum | Permanent| Full Time - 37 hours per week

International Sponsorship – this role is not open to international sponsorship

The Children and Family Wellbeing Service (CFW) is looking to recruit to a Family Hubs Digital Support Officer. This is a frontline, practical role focused on keeping digital systems working reliably in real world service settings. It is not a traditional desktop only ICT role, but one embedded in service delivery, troubleshooting live issues, supporting staff confidence, and continuously improving digital processes.

The Children and Family Wellbeing Service (CFW) is part of Lancashire County Council’s Education and Children’s Services. The service delivers Early Help and Best Start in Life Family Hub provision for children, young people aged 0–19 (up to 25 for young people with special educational needs and disabilities) and their families across Lancashire. We are committed to ensuring children, young people and families receive the right help, at the right time, in the right way. Digital systems play a critical role in enabling accessible, safe and effective services, and this post provides essential hands‑on digital capacity to support that ambition.

About The Role

The Family Hubs Digital Support Officer provides dedicated, operational digital and technical support to enable the successful delivery of Lancashire’s Best Start in Life (BSIL) Family Hubs digital model.

This is a frontline, practical role focused on keeping digital systems working reliably in real‑world service settings. You will support a growing portfolio of systems including public network access (PNET), BSIL applications, tablet‑based digital sign‑in, SharePoint workflows, Power Automate processes, digital signage, and emerging AI solutions such as Beebot and Copilot‑enabled tools. The role acts as a vital bridge between frontline BSiL Family Hub services and Digital Services, ensuring systems are usable, resilient and aligned to operational needs. It is not a traditional desktop‑only ICT role, but one embedded in service delivery, troubleshooting live issues, supporting staff confidence, and continuously improving digital processes.

What You Will Do

As a Family Hubs Digital Support Officer, you will:

• Provide first‑line, hands‑on technical support for Family Hub digital systems, responding to live operational issues in hubs and service settings.
• Troubleshoot device, application, access and workflow issues in real time, prioritising based on service impact.
• Manage and maintain digital workflows, including SharePoint lists, Power Automate flows and connected forms or applications.
• Support accurate data capture, validation and export, including attendance data and integration with BSIL and wider council systems.
• Configure, secure and manage tablets used for digital sign‑in, ensuring reliable daily attendance capture and data quality.
• Support public Wi‑Fi and digital access within Family Hubs for families, partners and staff.
• Produce clear, step‑by‑step guidance, FAQs and user instructions, and deliver light‑touch digital skills support to staff.
• Support the rollout, testing and operational use of BSIL digital tools and AI solutions such as Beebot.
• Maintain digital asset inventories across Family Hubs and support digital elements of business continuity and incident response planning.
• Act as an operational escalation point for complex or high‑impact digital issues and liaise with digital teams and external providers as required.
• Support Information Governance activity linked to digital systems, including DPIAs, privacy notices and information sharing agreements.
  
  

What We Are Looking For

You will bring experience of providing high‑quality technical or digital support, with a strong customer‑focused approach and the ability to troubleshoot complex issues. You will be confident working with Microsoft 365 tools (including SharePoint and Power Automate), desktop and mobile devices, and supporting users in busy, frontline environments. You will be organised, able to work independently and collaboratively, and committed to continuous improvement, safeguarding, equality and data protection.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.