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Voltas Limited - A TATA Enterprise Logo

Executive Service

Actively Reviewing the Applications

Voltas Limited - A TATA Enterprise

India, Kerala, Kochi Full-Time On-site
Posted 1 hour ago • Apply by April 15, 2026

Job Description

  • Ensure Availability of Adequate Manpower at each Franchisee / DSC.
  • Monitoring & ensuring Service Delivery to customers through Franchisees / Dealers as per the defined RT 24 - 90%, DT 72 – 85%, Productivity 5.5, Repeat Ratio 1, Days Open 1.5 days, Daily Closure 80%, NPS 87%.
  • Responsible for developing & monitoring Dealer/Franchisee’s Service Team to attend to Installation/Service requirements in the field.
  • Guide/Supervise Mechanics/Technicians to resolve product related problems in the field.
  • Revenue generation thru AMCs, Spares and Accessories sales as per defined targets.
  • Responsible for achieving AMC targets for AMC numbers TO & GM.
  • Service audit of Dealers/SSD/Service Franchisee and to ensure the availability of equipment’s and buffer stock as per population he holds.
  • Conducting installation audit as per norms laid down in ISO Manual
  • Regular visits to Dealers / Franchisees / customers.
  • Franchisee Visits, Daily Meetings, Franchisee Audit and Safety Audits
  • AMC sharing with Dealers & review of AMC service rendered by Franchisee’s & Dealers
  • Conducting installation audit as per norms laid down in ISO Manual.
  • Visits to Trade Partners and ensure adherence of NDC.

Required Skills

Sales Safety Monitoring Audit Revenue generation Service Delivery Safety audits NPS Mechanics NDC SSD ISO Trade Buffer
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