EXECUTIVE N - SERVICES

Job Description

Location: Ranchi, JH, IN Raniganj, WB, IN Areas of Work: Sales & Marketing Job Id: 12837 Objective External Job Description Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function. Main Responsibilities Monitoring daily updates of all activities on the Paint Assist app. Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA). Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives Prompt updation of records of the new joinees/exits at a CA/SA level to SSE In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring. Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning. Approving business entries into the application post appropriate checks & validation. Other Responsibilities Undertake regular trainings for faster adoption of updated features of the business app Co-ordinate with CA and contractors and ensure their attendance in all contractor training programs. Scope of Work A ) People Management Scope (Range of no. of Direct/ Indirect Reports): Performance of Customer associates/Sales Associates Co-ordination with trainer, TA, TSE & SSE for contractor training needs. Co-ordination with DA, CC & SD for focused product requirements and leads c) Geography Coverage (Country-wide/ State-wide / Area-wide) d) Corporate Coverage (Company-wide / Business Unit or Function-wide / Sub-function-wide / Other): NA Key Interactions Internal: Customer associates, Sales Associates, Colour consultants, Designer Associate, Senior Sales Executive, Unit Head, Technical Associate, Technical Sales Executive. External: Customers, Store owner, contractors, other influencers. Role Requirements Qualifications Essential Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS) Minimum of 50% marks throughout education without any backlogs Graduation must be through a full time course Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered Desired: Candidates with MBA/PGDM in Sales and Marketing Desired: 1-2 years of experience in sales function in any organization Functional Competencies Fluency in English, Hindi & local language Excellent communication and people skills Should have a working knowledge of MS Excel, MS Word, MS Powerpoint Behavioral Competencies Willingness to work in a retail environment and engage with clients across age and income groups for 8.5 hours a day and 6 days in a week. Extensive travelling across the region. Be diligent and ensure timely attendance / completion of all programs and modules designed by for training and development of customer associates. Additional Requirements Should have a two-wheeler with valid driving licence. Should have an android phone with latest updated operating system Age to be between 26 - 30 Years