Executive Director - Head of Technology Delivery

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities

Role Purpose:

The Head of Technology Delivery is a senior leadership role within the Technology & Enterprise Operation COO Delivery Transformation, Intelligence & Innovation team, accountable for delivering major strategic change that contributes to a simpler, safer technology environment at NAB.

• Provide technical program leadership across large-scale, high-value initiatives with complex dependencies, significant investment, and extended delivery timeframes, operating across multiple lines of business and geographies.
• Accountable for end-to-end delivery of portfolios and programs, including delivery and financial governance, quality and controls, stakeholder engagement, resource management, and benefits realisation.
• Lead and coordinate global teams to deliver significant business and technology transformation, while providing direct and second-line people leadership, including capability, capacity, and talent management.
• Coach and develop leaders and teams, role-modelling Who We Are, PEAK, and Distinctive Leadership behaviours, and embedding a consistent, standardised delivery model through continuous improvement.
• Collaborate with the Delivery Excellence Team to build capability and drive a consistent, standardised delivery model across the group, driving continuous improvement.

Key Accountabilities

• Initiative viability, planning, sequencing and execution risk/dependency management
• Resource planning and delivery capacity management
• People leadership
• Recommends and drives process improvements
• Agree approach to improve experience for colleagues and stakeholders

Key Responsibilities

• Ensure DTI&I adopts industry best practices and is continuously improving capability in delivery.
• Ensure timely resourcing of capacity needs, accurately matching technical skills and capabilities, aligned to overall priorities.
• Develop and lead a high performing team, ensuring teams are clear, capable and motivated.
• Facilitate delivery of the business outcomes to enable the program sponsor to realise return on investment.
• Championing and driving “one-way same way” across teams to ensure consistency, scalability, and quality.
• Leading the coordination and delivery of efficiency and productivity initiatives, coordinating cross-teams where applicable to achieve targets set by the COO LT.
• Demonstrates thought leadership by sharing insights, mentoring leaders, and embedding modern delivery and transformation practices across the organisation.

Key Performance Indicators

• Measurable uplift of critical capabilities across the team
• Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Drive internal focus on continuous improvement and increasing capability to develop and maintain an innovative, digitally capable and operationally disciplined workforce
• Delivery of agreed strategic priorities
• Top quartile colleague engagement and leadership scores
• Expenses managed to budget

Capabilities, Experience & Qualification Requirements

Essential capabilities

• Strong customer and stakeholder focus, driving urgency, outcomes, and effective change.
• Proven senior leadership capability, building and leading diverse, high-performing teams.
• Demonstrated ability to collaborate across the enterprise to deliver long-term strategic roadmaps with strong commercial acumen.
• Program and portfolio management expertise, including planning, budget, risk, and dependency management.
• Strategic, enterprise-wide thinking with a growth mindset Experience
• Minimum 15 years’ experience across professional services, financial and/or wealth services, large-scale operations, change, relationship management,
• and people leadership.
• Demonstrated experience leading high-performing, engaged, and diverse teams, with a strong customer-centric, inclusive, and empathetic leadership
• mindset.
• Proven practical experience shaping and executing strategy, from ideation through to delivery of measurable outcomes.
• Extensive use of structured program/project methodologies inclusive of Scaled agile, Lean, Six Sigma, Change Management and Technology delivery.
• Desirable: AI transformation experience.

Other capabilities

• Influences senior stakeholders and drives cross-functional collaboration on complex decisions.
• Allocates organisational resources in line with strategic priorities and enterprise outcomes.
• Strong risk management capability, with deep understanding of the financial services regulatory environment.
• Proven experience developing business and investment cases, including viability assessment and benefits management.

Qualification requirements

• Tertiary qualified in Technology, Computer Science or similar.
• Project management professional accreditation or working towards one.
• Agile certification

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities