Escalations Representative

Actively Reviewing the Applications

Wells Fargo

India, Karnataka Full-Time On-site

Posted 2 hours ago • Apply by June 15, 2026

Job Description

About This Role

Wells Fargo is seeking an Escalations Representative.

In This Role, You Will

Support internal and external customers with inquiries and complaints regarding financial products and services
Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications

2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Qualification- BBA, BCOM, BBM, BA
Shift timings: 3:30 PM to 12:30 AM.

Reference Number

R-523966