ERP Consultant Cum Support Executive

Job Description

We are seeking a dynamic and customer-centric ERP Support Cum Consult Executive to join our Lucent ERP team. This role requires a blend of technical understanding, consulting ability, and client servicing. The ideal candidate will act as a bridge between customers and our ERP system, ensuring clients maximize the value of Lucent ERP by tailoring solutions to their requirements, providing training, and delivering continuous support. Key Responsibilities ? Client Consultation & Requirement Gathering ? Engage with clients to understand their business processes, requirements, and challenges. ? Map client needs with Lucent ERP modules and propose tailored solutions. ? Prepare functional requirement documents (FRD) and ensure clarity between client and technical teams. ? Product Demonstration ? Conduct product demos and presentations for prospective and existing clients. ? Clearly showcase how Lucent ERP can add value, improve efficiency, and solve pain points. ? Implementation Support ? Assist in ERP implementation by coordinating with internal teams and clients. ? Ensure smooth onboarding and system setup in line with client expectations. ? Customer Training ? Provide structured ERP training sessions for client teams. ? Develop user manuals, training materials, and FAQs to ease adoption. ? Post-Delivery Support ? Act as the first point of contact for customer queries and support requests. ? Troubleshoot ERP-related issues and escalate complex problems to the technical team. ? Build strong client relationships through proactive engagement and ongoing assistance. ? Continuous Improvement ? Gather customer feedback and suggest product enhancements. ? Stay updated with ERP best practices and industry trends to guide customers effectively. Required Skills & Qualifications ? Bachelor?s degree in Business Administration, Information Technology, Computer Applications, or related field. ? Proven experience (0 - 2 years) in ERP support, consulting, or implementation (preferably with ERP systems). ? Strong understanding of business processes (HR, Finance, Sales, Inventory, Manufacturing, etc.). ? Excellent communication and presentation skills with the ability to translate technical details into business language. ? Customer-focused attitude with problem-solving skills. ? Ability to manage multiple clients, prioritise tasks, and work independently.