Engineer, Cloud Operations

Job Description

At Landis+Gyr , we don?t just manage energy?we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024 , and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Today, our global team of about 6,300 professionals is shaping the digital energy era?developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions. Join us at Landis+Gyr, where we manage energy better! About Landis+Gyr At Landis+Gyr, we don?t just manage energy?we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Today, our global team of about 7,000 professionals is shaping the digital energy era?developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions. About The Team You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions. Our team operates across (e.g., EMEA, APAC, Americas) and partners closely with key stakeholders including (e.g., Product Development, Utilities, Engineering). You?ll work on high-impact projects that shape the future of energy innovation and grid modernization. About The Role The primary job function for this position is to provide incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support. Primary responsibilities include incident management that will come from monitoring the Landis+Gyr devices and networks or directly from customer inquiries. This position is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations organization. Additionally, this role performs as the communication hub for Customer Operations. This position includes taking calls from customers and Landis+Gyr stakeholders. Key Responsibilities & Skills Areas of Responsibility / Tasks: Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc. Works independently 90%+ of the time Logs, accurately tracks and documents all incidents in call tracking database, CRM Provides bypass and restoration techniques or solutions Escalates incidents in accordance with the procedures Act as communication nucleus for all of Customer Operations including after hours incident management responsibilities Acts as technical coach and mentor for Technical Support Engineers Represents Company in a positive, professional manner when working with both external and internal customers Supports and adheres to Company?s Code of Conduct and Ethics Policy Performs other duties as assigned or required Must-Have Knowledge & Tools These are critical and non-negotiable skills required for the role: 3+ years of experience in customer service, technical support in related field, or utility industry. Behavioural Competencies: Excellent communication skills (both verbal and written). Excellent communication and problem-solving skills. Adaptive and collaborative team approach. Ability to build strong relationships across departments. Why Join Us? It?s an exciting time to be part of Landis+Gyr! We?re shaping a more sustainable future while empowering our people to thrive and grow. What we offer: Competitive compensation and region-specific benefits Comprehensive employee development programs, including mentorship and training opportunities A diverse, inclusive, and global culture that champions innovation and continuous growth At Landis+Gyr, we believe in the power of collaboration, lifelong learning, and driving meaningful impact. Let?s create a greener, smarter tomorrow?together. Ready to Apply : Ready to power your career and shape a smarter energy future? Apply today and become a part of Landis+Gyr? s mission to make a lasting impact. Submit your resume by clicking the ?Apply? link or visiting our https://careers.landisgyr.com/ . Be sure to answer all question shared with the post. Applications will be reviewed on a rolling basis, and interviews may begin before the closing date. #EnergizeYourCareer #EmpoweringPeopleEnergizingtheFuture, #InnovationgforaSmarterGreenerTomorrow. We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.