Employee Relations- Operations-Manager

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. In employee relations at PwC, you will focus on maintaining positive relationships between employees and the organisation, fair treatment, and resolving workplace conflicts effectively. You will play a crucial role in fostering a harmonious work environment.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Policy Management

• Design policy drafts and work closely with the ER strategy team to finalize the policy design
• Build and sustain an effective process and governance around policy management
• Collaborate with stakeholders while designing new policies or updating existing ones
• Build scheduled review of the policies & processes, and stay abreast with changing employment law landscape and gather industry intelligence
• Enhance employee experience through effective management of employee policies and be an advisor on HC policies
• Ensure all information is up to date from audit and compliance perspective
  
  

Grievance Management

• Monitor and deliver timely closures of ER Ops team deliverables
• Manage and govern critical employee matters in partnership with ER Strategy team
• Drive diligent documentation and tracking in relation to case investigations
• Partner with Human Capital and other functions to effectively manage and evolve processes, and assess risk to the firm, plan remedial action
• Ensure timely tool updates and documentation of all ER investigations
• Oversee preparations of separation executions and manage on-ground logistics seamlessly
  
  

Additional Responsibilities

• Responsible for analysis and reporting of ER matters
• Weekly reporting for ER Lead on progress
• Monthly data analysis and trend study
• Design and own ER dashboards highlighting trends, root causes, and risk indicators
• Translate ER data into actionable insights for leadership decision‑making
• Leverage ER case management tools to improve efficiency, accuracy, and turnaround time
• Acts as a subject‑matter expert for ER Ops within SDC
• Influences ER practices across functions and supports leadership decision‑making
• Drives continuous improvement and maturity of ER operations
  
  

People Management

• Coach team members on ER best practices, investigations, and fair decision‑making
• Design and deliver ER learning sessions to reduce repeat issues and escalations
• Strengthen first‑line resolution capability across the organization