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Documentation Manager

Actively Reviewing

MCO (MyComplianceOffice)

Hyderabad Full-Time 4–8 yrs exp Posted 8 hours ago · Apply by Sep 14, 2026

Job Description

Job Description

Define and own the roadmap for MCO’s digital enablement platforms, including Knowledge Base (CCMS), Digital Adoption Platform (DAP), and Learning Management System (LMS).
Lead the integration of AI-driven capabilities, semantic search, contextual chatbots, and personalized content delivery, into documentation and training workflows.
Establish and maintain content governance standards (templates, metadata taxonomy, version control, review cadences) to ensure consistency and scalability.
Collaborate with Product, Engineering, Customer Experience, Support, and HR teams to align documentation, training, and in-app guidance with product lifecycle milestones and release processes.
Partner with technical writers, trainers, and designers to deliver user-friendly, role-based content experiences across multiple formats (text, video, infographics, in-app overlays).
Drive adoption of self-service enablement tools by embedding contextual help and training directly into user workflows.
Collect and analyze usage analytics, user feedback, and adoption metrics to continuously optimize the knowledge ecosystem.
Act as the single point of accountability for digital content delivery, ensuring timely updates and alignment with business priorities.
Showcase MCO’s knowledge ecosystem as a differentiator in the compliance technology market by driving best-in-class documentation and enablement experiences.

Job Requirements

10+ years of experience in product management, digital strategy, or content/product enablement roles (SaaS or enterprise software preferred).
Strong familiarity with knowledge management and enablement platforms (e.g., Confluence, Zendesk, LMS, Digital Adoption Platforms like WalkMe/Whatfix).
Hands-on experience integrating AI/ML solutions into digital products (semantic search, chatbots, personalization engines).
Expertise in structured content frameworks such as DITA and DocBook for modular, reusable, and scalable documentation.
Hands-on experience with CCMS tools including Paligo, MadCap Flare or Adobe Experience Manager Guides for authoring and publishing documentation.
Working knowledge of e-learning standards including SCORM and xAPI, ensuring training content is interoperable and trackable across LMS platforms.
Deep understanding of content governance frameworks (metadata, taxonomy, version control, workflows).
Strong UX sensibility, with the ability to design role-based, intuitive, and accessible digital experiences.
Excellent collaboration and stakeholder management skills; able to align Product, Engineering, CE, Support, and HR around shared goals.
Analytical mindset with experience using data, feedback, and adoption metrics to refine product strategy.
Exceptional written and verbal communication skills to articulate strategy, influence stakeholders, and ensure clarity in documentation standards.

Job Responsibilities

Drive integration of AI capabilities (semantic search, chatbots, personalization)
Establish content governance standards (metadata, taxonomy, templates, version control)
Ensure structured, scalable, and consistent documentation
Deliver role-based, user-friendly content across formats (text, video, in-app guidance)
Partner with:

Job Benefits

Strong growth & stability – 20%+ annual growth with “Rule of 40” achievement ensures financial health and job security.
Global leader reputation – Work with a recognized RegTech company serving 1500+ global clients, boosting your career brand.
Innovative, future-ready work – Exposure to AI, SaaS, digital transformation, and cutting-edge product ecosystems.
High ownership & impact – Strategic role with end-to-end responsibility, influencing product direction and business outcomes.
Global exposure & career growth – Collaborate with international teams and benefit from expansion-driven opportunities.