Disputes Credit Card Non-Fraud Analyst– Associate/Senior associate/Team lead - Chennai/Pune/Hyderabad

Job Title – Disputes Credit Card Non-Fraud Analyst– Associate/Senior associate/Team lead

Location-Chennai/Pune/Hyderabad

Job Responsibilities

1+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer

Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code). 

Analyze customer complaints and transaction histories to identify discrepancies

Ensure compliance with client SLAs, internal controls and regulatory guidelines

Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines

Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution

Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality

Hands on experience of VISA cards

Experience with Dispute management applications (Pega or Quavo) and processing platforms

Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions

Proven experience in handling escalations and complex dispute investigations

Green Belt Certification

Familiarity with card rules and regulatory requirement