Director – Ops & Delivery Enablement

Key Responsibilities:

Operational Readiness & Agility

• Build and maintain a multi-skilled, cross-trainable workforce that can move between projects as demand changes
• Ensure teams remain billable, productive, and re-deployable
• Maintain continuous execution readiness across all client programs

Manpower Planning & Certification Management

• Lead manpower planning, capacity forecasting, and deployment models
• Ensure Microsoft, AWS, and other required certifications are current and aligned to client needs
• Plan hiring, training, and certifications ahead of demand

Hiring, Capacity & Workforce Planning

• Lead India and U.S. hiring strategy aligned to pipeline and delivery needs
• Manage bench, backfill, and ramp-up to avoid delivery gaps
• Ensure quality, role fit, and readiness of all hires

Commercial & Financial Enablement

• Design and manage compensation structures, pricing models, and billability frameworks
• Support offer negotiations, deal pricing, and staffing strategies
• Ensure delivery remains profitable, scalable, and aligned to revenue targets

Account Management & Business Development Support

• Lead India-side operational engagement for all U.S. and India client accounts
• Participate in client calls, delivery reviews, and escalations
• Support business development by providing staffing feasibility, capacity insights, and delivery readiness
• Contribute to client relationship building through consistent communication and execution oversight

Performance & Governance

• Track and improve utilization, margins, bench, and hiring ROI
• Provide dashboards and forecasts on capacity, readiness, and revenue health
• Align Sales, Recruiting, Delivery, and Finance into one execution model

Qualifications

• 12+ years of experience in IT services, consulting, or staffing organizations
• Proven experience leading or scaling India-based operations supporting global clients
• Strong background in workforce planning, recruitment, pricing, and margin management
• Comfortable engaging with C-suite leaders, clients, recruiters, and delivery teams
• Strong commercial mindset with the ability to make sound business decisions, negotiate effectively, and drive profitable growth
• A leader who can motivate teams, build a performance-driven culture, and align people to business and revenue goals