Director of Quality Assurance

Role Description

The Director of Quality Assurance is a full-time, on-site role based in Abroad. This position is responsible for designing, implementing, and overseeing quality assurance frameworks for immigration and visa consulting services. The Director will develop and maintain quality policies, monitor compliance with regulatory and internal standards, and lead continuous improvement initiatives across operations. Daily activities include supervising quality audits, analyzing performance metrics, identifying process gaps, and coordinating corrective and preventive actions with cross-functional teams. The role also involves mentoring quality staff, collaborating with leadership on strategic decisions, and ensuring that all client-facing processes consistently meet defined quality benchmarks.

Qualifications

• Strong expertise in Quality Assurance and Quality Management for service-based organizations.
• Hands-on experience in Quality Control and Quality Auditing to monitor and improve operational performance.
• Proficiency in establishing, maintaining, and reviewing Quality Systems aligned with regulatory and organizational standards.
• Experience in developing and implementing process improvement initiatives and performance metrics.
• Bachelor’s or master’s degree in Quality Management, Business Administration, Engineering, or a related field.
• Proven leadership experience in a senior quality role, preferably within consulting or professional services.
• Strong analytical, problem-solving, and decision-making skills, with attention to detail and risk management.
• Excellent communication, stakeholder management, and team mentoring capabilities.
• Familiarity with immigration or legal services processes is an advantage.