Director of Operations

Actively Reviewing the Applications

Goodwill Central Oklahoma

On-site

Posted 4 hours ago • Apply by June 7, 2026

Job Description

JOB SUMMARY: The Director of Operations at Goodwill of Central Oklahoma is a high-impact leader responsible for synchronizing the full lifecycle of donated goods—from initial acquisition and transportation to Centralized Processing Center (CPC) throughout and post-retail salvage. This role drives mission-funded revenue by optimizing logistics, standardizing high-volume sorting and grading metrics, and maximizing the value of recyclable materials. The Director ensures strict compliance with Department of Transportation (DOT) and the Commission on Accreditation for Rehabilitation Facilities (CARF) standards through data driven SOPs while balancing fiscal discipline with a "safety-first" culture. By leading a diverse workforce to meet aggressive financial and production targets, this leader transforms operational efficiency into sustainable community impact.

DIRECT REPORTS: Operations Manager, Sr. Manager of Attended Donation Centers (ADC’s)

INDIRECT REPORTS: Assistant Managers of Operations, Shift Leaders, Material Handlers, Forklift Drivers, Truck Drivers, Cashiers, Donation Attendants, and ADC Managers.

Essential Job Functions

Lead and synchronize all Distribution Center, Centralized Processing Center (CPC), Transportation, and Post-Retail operations to meet or exceed financial targets and strategic growth goals.
Direct the workflow of the Centralized Processing Center, ensuring high-volume sorting, grading, and pricing of donated goods to maximize retail-ready inventory flow.
Lead and synchronize all Distribution Center, Transportation, and Post-Retail operations to meet or exceed financial targets and strategic growth goals.
Oversee Donated Goods logistics, including dispatch scheduling, transport cost optimization, and the comprehensive maintenance of fleet vehicles and material handling equipment.
Strategically oversee a network of attended donation centers (ADC’s), by developing operational standards, optimizing site logstics, and leading multi-site management teams to drive donation volume, ensure regulatory compliance, and enhance the donor experience.
Maximize the value of all recyclable materials and post-retail goods while implementing innovative donation acquisition strategies through networking and community events.
Generate and analyze performance reports to proactively refine personnel policies, CPC production metrics, Standard Operating Procedures (SOPs), and organizational workflows.
Recruit, coach, and supervise a diverse team of management and field staff, fostering a supportive culture of continuous improvement and professional accountability.
Ensure 100% organizational adherence to DOT regulations, CARF standards, and all local, state, and federal laws.
Enforce a "safety-first" environment by maintaining rigorous safety protocols, conducting required training, and ensuring immediate resolution of unsafe conditions.
Represent the agency professionally in leadership meetings and cross-departmental projects to align operational output with Goodwill’s mission and company culture
Ability to translate complex data into actionable Standard Operating Procedures (SOPs).
Experience resolving high-pressure logistics bottlenecks and internal/external complaints with a sense of urgency.
Skilled in relationship management to drive non-traditional donation acquisition and partnership growth.
Proven ability to lead teams through organizational transitions or process overhauls.

Additional Responsibilities

Perform other duties and projects as required by management.

Qualifications

High school diploma or GED, required.
Bachelor’s degree, preferred.
10 years of warehouse/logistics proven working experience in a supervisory role, required.
Deep familiarity with Department of Transportation (DOT) regulations.
Valid Oklahoma Driver’s License and Car Insurance Verification, required.
Must pass MVR check and maintain a good driving record.
Must be 21 years old.
Ability to speak, read and write the English language.
Reliable transportation and communication, required.

Core Competencies

Commitment to our Mission, Lives the Values and Ignites the Vision
Critical Thinking
Business Acumen
Developing Direct Reports and Self
Results Driven
Negotiating

Knowledge, Skills, And Abilities

High level of attention to detail.
Deep understanding of hub-and-spoke distribution models, fleet dispatching, and route optimization.
Comprehensive knowledge of secondary markets for textiles, electronics, and recyclables to maximize "waste-to-value" conversion.
Expertise in managing Centralized Processing Center (CPC) performance through the establishment and monitoring of pieces-per-hour (PPH) benchmarks and yield targets to maximize inventory flow.
Expert knowledge of DOT compliance, OSHA safety standards, and CARF accreditation requirements.
Strong grasp of P&L management, labor-to-revenue ratios, and capital expenditure (CapEx) planning for heavy equipment.
Ability to draft, test, and implement complex Standard Operating Procedures (SOPs) that scale across multiple sites.
Proficiency in using data collection systems to transform raw operational data into actionable executive reports.
High-level negotiation and mediation skills to resolve internal staff issues or external vendor and donor complaints.
Skilled in managing preventative maintenance programs for industrial machinery (balers, lifts) and commercial truck fleets.
The ability to remain composed and decisive under strict time constraints and during organizational pivots.
The capacity to balance cold, hard operational efficiency with the compassionate, human-centric mission of Goodwill.
Ability to network with non-traditional partners to drive donation growth and community engagement.
The ability to transition seamlessly from high-level board room presentations to hands-on "boots on the ground" inspections at the Distribution Center.

PHYSICAL REQUIRMENT: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This work is physical and requires the following activities: Standing, twisting, bending, kneeling, grasping, and reaching for long periods of time; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
The ability to push, pull and lift up to 50 pounds, or more with assistance.
Must be able to maneuver 200 pounds, pull utility carts on wheels on and off trucks.
Employees are required to operate a computer, and handle textiles and donated goods.

Work Environment

Works in warehouse environment most of time and will be exposed to airborne particles such as dust, mold, dirt, and pollen as well as extreme heat and cold.
Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays, and black periods which may vary from week to week.
Occasional travel required.
Works 40 hours per week or more when required.
Moderate-high noise level.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.