Director of Customer Success

dClinic operates the world’s first Private Healthcare Blockchain (PHB), designed to revolutionize patient-centered care. Through its innovative technology, dClinic promotes collaboration among healthcare providers, specialists, and families, creating personalized wellness journeys. By incentivizing patients for active participation, the platform enhances vitality, encourages preventive care, and contributes to reducing overall healthcare costs. dClinic also supports Vitality Centers, which leverage this advanced technology to deliver seamless and efficient healthcare services.

This is a full-time, remote role for a Director of Customer Success. In this role, you will lead the Customer Success team to ensure exceptional customer satisfaction, foster long-term customer retention, and drive overall account success. Daily responsibilities include guiding account management strategies, enhancing the customer experience, and supporting a culture of proactive client engagement. The Director will also focus on optimizing processes to deliver outstanding results for customers and stakeholders.

• Proven expertise in Customer Satisfaction and Customer Retention
• Experience in Account Management and maintaining strong client relationships
• Demonstrated ability in Team Leadership and mentoring for professional growth
• Strong understanding of delivering exceptional Customer Experience
• Strategic thinking and ability to translate business goals into actionable customer success strategies
• Excellent communication and interpersonal skills
• Familiarity with healthcare technology or blockchain systems is a plus
• Bachelor’s degree in Business, Healthcare Administration, or related field; advanced degree is preferred