Director – Government and Regulatory Affairs

Director / General Manager – Government & Regulatory Affairs (State engagement)

Location: Bengaluru/ flexible

Reports to: VP - Corporate Affairs

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities, partnerships with hundreds of thousands of restaurant partners, 5000+ employees, and a 53 lakh+ strong independent fleet of Delivery Executives, Swiggy delivers unparalleled convenience powered by continuous innovation. Built on robust ML technology and fueled by terabytes of data processed daily, Swiggy ensures a fast, seamless, and reliable delivery experience for millions of customers across India. Since starting as a hyperlocal food delivery service in 2014, Swiggy has evolved into a logistics hub of excellence—driving both customer delight and meaningful employee impact.

Role Overview

The Director - Government Relations & Public Policy (State engagements) will lead and manage relationships across multiple state governments and regulatory ecosystems. The role will focus on enabling business expansion, shaping favourable state-level policy frameworks, and managing stakeholders.

This position requires deep on-ground engagement capabilities, strong understanding of state administrative structures, and experience navigating labour and regulatory challenges.

Key Responsibilities

Stakeholder Mapping & Relationship Management

• Map and manage key stakeholders
• Facilitate and lead positive, timely dialogue
  
  

Policy Monitoring & Advocacy

• Monitor developments and study state policy frameworks
• Prepare representations and advocacy literature around the relevant developments
• Represent the organisation at state consultations and policy forums.
  
  

Business Expansion & Strategic Partnerships

• Identify opportunities for business expansion and high-impact collaborations with state governments.
• Support new market entry, regulatory approvals, and state-level partnerships.
  
  

Regulatory Liaisoning & Government Approvals

• Liaise with state and central regulatory authorities to secure mandatory approvals, registrations, and licenses across regions.
• Build and maintain strong professional relationships with:
• Drug Control Departments
• FSSAI Authorities
• Pollution Control Boards
• Legal Metrology Departments
• City Corporations
• Clinical Establishment Authorities
• Other applicable regulatory bodies
• Manage regulatory notices, inspections, and queries with timely and effective resolution.
• Conduct feasibility evaluations for new locations or projects from a regulatory and licensing standpoint.
• Advise and support the business on strikes, protests, and labour-related legal matters.
• Provide on-ground issue management and risk mitigation support.
  
  

Preferred Experience

• 10-15 years of experience in Regulatory Affairs, Government Relations roles.
• Prior experience handling multi-state regulatory frameworks is highly preferred.
  
  

Ways of Working

• High ownership and accountability.
• Strong governance mindset with proactive risk mitigation.
• Ability to manage ambiguity in evolving regulatory environments.
• Collaborative approach across legal, operations, HR, and business teams.