Director - Consulting & Insights

Role Overview: We are seeking a dynamic and experienced candidate to join the consulting team. The ideal candidate will lead and deliver high-impact consulting engagements across operating model design, Global Capability Center (GCC) strategies, process improvements, sourcing model optimization, and change management. The role requires strong analytical skills, client engagement capability, and a proven ability to translate strategic objectives into actionable execution plans for global enterprises.

Key Responsibilities:

Consulting Delivery & Subject Matter Expertise

• Lead the design, assessment, and implementation of operating models for global and regional functions.
• Assess and recommend sourcing models (in-house, outsourced, hybrid) and vendor strategies aligned to business goals.
• Support end-to-end GCC lifecycle programs including location strategy, setup, scale up, governance design, and value realization.
• Design and optimize organizational structures, spans and layers, role definitions, governance models, and decision rights frameworks.
• Develop future state organizational designs, defining roles, capabilities, career architecture, and workforce plans for transformed organizations.
• Drive process improvement initiatives using Lean, Six Sigma, Agile, and digital enablement approaches.
• Integrate digital and automation levers (RPA, analytics, workflow tools, AI enabled processes) into operating model and process transformation programs.
• Design and execute comprehensive change management programs, including stakeholder alignment, communication, training, and adoption initiatives.

Client Engagement & Relationship Management

• Act as the primary point of contact for senior client stakeholders, building trusted advisory relationships.
• Facilitate workshops, design sessions, and executive briefings to align stakeholders and secure buy-in.
• Present insights, recommendations, and roadmaps to C-suite and senior leadership.

Project & Team Leadership

• Structure, plan, and manage projects end-to-end, ensuring quality delivery within timelines and budgets.
• Lead cross-functional teams
• Provide coaching, mentoring, and skill development to team members.

Thought Leadership

• Contribute to intellectual capital creation, including frameworks, case studies, and whitepapers.
• Support proposal development, client pitches, and pursuit activities.
• Stay updated on industry trends in GCCs, operating models, sourcing strategies, and digital transformation

Qualifications:

• Bachelor’s degree in Business, Engineering, Economics, or related field; MBA or equivalent preferred
• Experience in management consulting, transformation roles, or strategic operations leadership.
• Demonstrated experience in organization design, operating model transformation, and workforce planning.
• Proven track record in GCC strategy, process excellence, and sourcing optimization.
• Experience leading digital enablement and technology-driven transformation initiatives.
• Experience in leading enterprise change management initiatives including stakeholder analysis, impact assessments, communication planning, training design, and adoption measurement.
• Demonstrated ability to manage behavioral, cultural, and capability shifts associated with large-scale business and digital transformations.
• Strong analytical, problem-solving, and structured thinking skills.
• Excellent communication skills—both executive-level presentation and stakeholder engagement.
• Experience applying formal change management methodologies (e.g., Prosci/ADKAR, Kotter, or equivalent frameworks) is preferred.
• Familiarity with Lean Six Sigma, Agile, or PMP is an advantage