Digital Sales Associate

Company Description

Awaken Jewels specializes in fine lab-grown diamond jewelry, crafting timeless pieces suited for life's cherished moments. Focused on modern, confident individuals, Awaken Jewels ensures every piece is made with integrity and transparency through its hallmark-certified, lab-grown diamonds that are certified and traceable. With no hidden agendas or greenwashing, Awaken Jewels provides jewelry you can wear with confidence. Customers can explore their offerings at the flagship store in Surat or conveniently shop online.

Role Description

This is a full-time on-site role for a Digital Sales Associate, located in Surat. The Digital Sales Associate will be responsible for engaging with customers online and in-store, assisting them in their purchasing decisions, and maintaining positive relationships to ensure satisfaction. Responsibilities include updating product listings on e-commerce platforms, managing online queries, tracking customer orders, and contributing to sales strategies and promotions to grow the brand's digital presence.

Qualifications

• Experience in online sales, digital marketing, and customer engagement
• Competency in e-commerce platforms, listing management, and order tracking
• Strong written and verbal communication skills for effective customer interaction
• Organized and detail-oriented, with the ability to multitask in a fast-paced environment
• Knowledge of jewelry or luxury retail is a plus
• Bachelor's degree in Business, Marketing, or a related field is preferred
• A passion for customer service and an interest in fine jewelry