DIGITAL PLATFORM FRAUD MANAGEMENT OFFICER

Job Description

The Digital Platform Fraud Management Officer is responsible in the over-all supervision of the performance of its unit. It is also responsible for the correct and timely investigation of fraud related transactions related to BPI Platforms and to mitigate fraud and maintain policies to manage the overall aspects of fraud and risk control. The role is also responsible in handling overseeing project implementations and business units’ initiatives and ensures these are delivered on a timely basis.

Responsibilities

• Oversee the unit's performance and manages 24/7 manpower operations supporting fraud endorsements (AFASA), multi-level transaction layering, and Enhanced Due Diligence (EDD)
• Conduct timely investigations of digital platform fraud cases, ensuring impartial disposition based on facts and evidence within agreed Turn-Around Times (TAT).
• Handle complex fraud cases escalated by branches, senior management, government agencies, and internal partners like the Contact Center
• Partner with internal business units and external banks or merchants to mitigate emerging risks and achieve business goals
• Continuously review unit processes to identify loopholes, streamline operations, and reduce costs while maintaining customer centricity
• Implement risk assessments, maintains fraud control policies, and manages disaster recovery testing to ensure business continuity
• Manage direct reports, implementing rewards, recognition, and training to build an inclusive and high-performing culture
  
  

• Bachelor’s Degree in any business-related course.
• At least one year of experience in fraud investigation within a financial institution
• Proficiency in MS Office (Word, PowerPoint, Excel)
• Experience with database applications and Macro programming
• Familiarity with banking policies, rules, and budget control methods
• Ability to challenge existing processes and implement improvements
• Strong analytical, problem-solving, and strategic decision-making skills
• Leadership and people management capabilities
• Excellent communication and customer service skills
• High integrity, flexibility to address immediate needs, and the ability to work harmoniously within a team
• Amenable to possibly be assigned on a shifting schedule