DevOps Engineer

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver

extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s nocode

experience optimization (XO) platform and solutions are used by over 150 Fortune 2000

companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors

serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions

automated using our AI-powered technology, we have been able to save over $500M for these

companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer

experience, employee experience, and agent experience use cases. The product portfolio includes

SmartAssist - AI-first cloud contact centre as a service (CCaaS), BankAssist - AI-powered virtual

assistant for retail banking, SearchAssist - AI-first conversational cognitive search engine,

workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product

suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner,

Forrester, IDC, ISG, Everest, and others.

Founded in 2013 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida

USA. The company is growing 100% year on year and has recently secured a Series C funding of

$73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations

in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+

led by the seasoned leadership on a mission to push AI innovations to the next level to serve

customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS LEAD

This role will require you to work closely with the Engineering team to design, build, and maintain

systems. This includes setting up monitoring solutions, configuring and adding new servers/services

periodically, and maintaining existing and future custom application code and configuration. You will

also regularly interface with developers and team members for capacity and architecture planning

and make recommendations for improvements to the existing architecture. You will also participate in

regular deployments of code updates.

Responsibilities

• Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development,
  
  

and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-

Premise

• Design, implement, and migration of provisioning, build and release management
  
  

processes to support development processes

• Perform system build and release when assistance is required – this is key to identifying areas
  
  

for improvement.

• Ensure the uptime, availability, and proper performance of all components.
• Periodic review of the systems in terms of vulnerability, capacity management
• Ensure all the security best practices are implemented & followed by the team.
• Mentor & train the team members.
• Maintain knowledge base & the required documentation of all implementations.
  
  

Experience Required

• 5+ years’ experience in a 24×7 high-availability production environment
• 5 + years of administration experience with development tools, like build automation,
  
  

continuous integration, code analysis tools, deployment scripting as well as application and

infrastructure monitoring

• Unix/Linux operating system (including Shell, Perl or Python, or Ruby
  
  

scripting)

• Previous experience in release engineering and/or configuration
  
  

management

• Excellent organizational skills, and oral and written communication skills
• Good knowledge of the application / Infrastructure architecture
• Excellent Knowledge of automated application deployments
• Excellent analytical / troubleshooting skills from the application
  
  

perspective.

• Able to coordinate with the other teams/customer to analyze, fix & track the issues to the
  
  

closure.

Must Have Skills

• Knowledge (and interest) of open-source build automation, continuous integration and code
  
  

analysis, and monitoring tools

• Knowledge of all cloud providers (AWS, Azure & GCP)
• Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on
  
  

Premise] & the required automation for CI/CD using helm / other tools on both cloud & onpremise.

• Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible,
  
  

Terraform, Helm, etc.,)

• Unix/Linux operating system
• Knowledge of industry-standard security controls & compliance policies such SOC2, HIPAA, PCI,
  
  

FedRamp, etc

• Scripting - Shell, Perl, or Python
• Able to work in shifts 24X7 on a need basis.
  
  

Other Skills We'd Appreciate

• Administration experience with Build Automation and Continuous Integration (CI) tools, such as
  
  

Jenkins

• Cloud Certifications in AWS, Azure / GCP
• Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.
  
  

EDUCATION QUALIFICATION

• Graduate in Engineering OR Master in Computer Applications