Desktop Support Engineer (EUC)

Desktop Support Engineer (EUC)

Desktop Support Engineer (EUC)

Location: Surat

Experience: 6 years to 12years

Interview Mode: Online Drive

Interview Date: 5th Feb 26 (Thursday)

Interview Time: 10: 00 AM to 4: 00 PM

Must Have:

• ITIL Foundation Certified and expertise in ITIL processes.
• Well versed with Microsoft suite of applications like Excel, PowerPoint etc.
• knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office/Microsoft 365.

Good to have:

• Prior experience of supporting client environment, Desktop Support

Roles & Responsibilities:

• Hands on working experience of L2 End User Computing/Desktop Support
• Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
• Operating systems installation, maintenance, imaging & security patching
• Asset & inventory management
• Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
• Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.

15 years of Full time Education