Desktop Support Engineer

Actively Reviewing

BOT VFX

Chennai Full-Time 1–2 yrs exp Posted 7 hours ago · Apply by Sep 14, 2026

Job Description

Job Summary

We are looking for a Desktop Support Engineer to provide first-level technical support for end users. The ideal candidate should possess strong troubleshooting skills, a customer-focused approach, and a willingness to learn enterprise IT technologies.

Key Responsibilities

Provide first-level technical support for desktops, laptops, and peripherals.
Install and configure Windows and Linux operating systems.
Troubleshoot hardware, software, printer, and connectivity issues.
Support user account creation, password resets, and access requests.
Assist with onboarding and offboarding activities.
Install and update business applications.
Maintain IT asset inventory records.
Escalate unresolved issues to senior engineers.
Document support activities and resolutions.
Follow IT security policies and operational procedures.

Required Skills

Basic knowledge of Windows operating systems.
Basic knowledge of Linux operating systems.
Understanding of desktop and laptop hardware components.
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, LAN).
Knowledge of Microsoft Office and productivity tools.
Basic troubleshooting skills for hardware and software issues.
Good verbal and written communication skills.
Strong customer service orientation.
Ability to learn new technologies quickly.
Team player with a positive attitude and ownership mindset.
Willingness to work in rotational shifts, including night shifts.

Educational Qualification

Diploma / Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.
Fresh graduates with strong technical aptitude are encouraged to apply.