Deputy General Manager - Security Operations

Responsibilities

Security Strategy & Governance

• Develop and execute security strategies for coal transportation, aligned with organizational objectives and risk assessments.
• Establish and maintain SOPs for all aspects of coal logistics security, including loading, transit, and unloading points.
• Lead strategic initiatives to enhance security infrastructure and operational excellence across transportation routes.
  
  

Operational Oversight

• Oversee deployment and performance of security personnel at critical points: loading sites, transit routes, and unloading destinations.
• Supervise Quick Response Teams (QRTs) and ensure dynamic deployment based on real-time risk and intelligence inputs.
• Implement cluster-based surveillance and monitoring frameworks for high-risk corridors.
  
  

Risk Management & Intelligence

• Conduct regular risk assessments of transportation routes, identifying vulnerabilities and updating risk profiles.
• Gather actionable intelligence from internal and external sources to proactively address emerging threats.
• Maintain close liaison with local police, administrative authorities, and logistics partners for coordinated security efforts.
  
  

Incident & Crisis Management

• Lead incident response for security breaches, route deviations, accidents, or emergencies along coal routes.
• Ensure rapid mobilization of QRTs and effective coordination with emergency services.
• Document incidents, analyze root causes, and implement corrective actions to prevent recurrence.
  
  

Compliance & Audit

• Ensure adherence to all statutory, regulatory, and company-specific security requirements.
• Facilitate internal and third-party audits of security operations; address findings and drive continuous improvement.
  
  

People & Stakeholder Management

• Lead, mentor, and develop the security team, fostering a culture of vigilance, accountability, and operational excellence.
• Engage with vendors, transporters, and technology partners to ensure seamless integration of security solutions.
• Conduct training and awareness programs for security staff and logistics personnel.
  
  

Key Interactions

Internal: Security Operations Head, Logistics, Site Teams, HR, Compliance.

External: Law enforcement agencies, local administration, security vendors, transporters,

technology partners.

KRAs & KPIs

 Reduction in incidents of pilferage, unauthorized access, and route deviations.

 Response time to security incidents and emergencies.

 Compliance with SOPs and audit requirements.

 Effectiveness of intelligence gathering and risk mitigation measures.

 Stakeholder satisfaction (internal and external).

Qualifications

Educational Qualifications & Experience

• Bachelor’s degree in security management, Business Administration, or a related field
• Postgraduate qualifications or certifications (CPP, PSP, TAPA, PMP) are desirable
• Minimum 10 - 12 years of experience in security operations, with at least 5 years in a leadership role managing logistics or transportation security across multiple
• Proven expertise in risk assessment, crisis management, and stakeholder coordination in high-value logistics environments.