Delivery Quality Assurance Professional

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

The Delivery Quality Assurance (DQA) Professional ensures set up, review, audit and improvements of quality.They are responsible for supporting an engagement set up, facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed. They define and adapt processes and process assets as per BU/account/engagement needs to enable standard way of working. They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs, analysis, early alerts and suggesting potential mitigation actions. They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements. They collaborate to identify and drive improvements (engagement/account level) to provide benefit to Capgemini as well as Client (using techniques such as Six Sigma, Lean etc.) alongside providing consulting services to engagements/accounts/Clients in areas such as Agile, Service Management, Six Sigma, Lean etc. They may also assist in sales/bid process by providing inputs related to Capgemini processes, Delivery Governance, process assets and platforms.

Job Description - Grade Specific

Delivery Quality Assurance Manager Plan and manage set up, execution, reviews, process improvements, process definition and adaption of process assets, delivery governance support for 5-6 engagements, sales enablement, stakeholder management

• Should be at least BB certified with exposure to leading Lean Six Sigma projects
• Exposure to the current automation tools and its implementation
• Preferred with BPO experience of 15+ years in driving process improvement, process transformation
• Should have knowledge on different RPA strategies & RPA products (certification added advantage)
• Advantage to have knowledge in:
• Dashboard & reporting tools like Power BI, Tableau, Qview
• Algorithms using R /Python/SAS programming
• Chatbots, Artificial intelligence, Process mining tools
• Cloud services & Analytics
• AGILE based project management
  
  

Skills (competencies)

Active Listening

Adaptive Thinking

Analytical Thinking

Assertiveness

Attention to Detail

Business Agility

Change Management

Conflict Management

Continuous Improvement

Decision-Making

Emotional Intelligence

Financial Control

Influencing

Innovation

Managing Difficult Conversations

Negotiation

Proactiveness

Problem Solving

Project Governance

Project Management

Project Planning

Project Reporting

Project Tracking

Relationship-Building

Risk Assessment

Risk Management

Scope Management

Stakeholder Management

Strategic Governance

Strategic Thinking

Team Management

Time Management

Unified Project Management (UPM)

Unified Service Management (USM)

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com