DELIVERY MANAGER-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. 

Your Role And Responsibilities

You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting.

• Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making.
• Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team.
• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery.
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training.
• Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate/post-graduate in any discipline with a minimum of 8 - 15 years of experience in Talent and Transformations (HRO – EDM, Payroll, HR Back Office, Talent Management and Recruitment).
• Proven experience in creating and developing value propositions, business cases, and industry-specific offerings.
• Ability to ideate strategic direction and initiatives through designing business outcome models, contracting structures and identification of new opportunities and business lines.
• Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes.
• Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments.
  
  

Experience of working in a BPO/Shared Services environment with exposure to Global Clients.

Preferred Technical And Professional Experience

Proven experience in understanding end-to-end HRO / HR Service. In-depth process knowledge in central finance reporting, management reporting and reports.

• Ability to influence people internal/external customers, Operations and Finance partners.
• Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications.