Deal Desk Analyst

Job Description

About Pepper Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+ customers like Amazon, Airtel, Google, HDFC Bank, Adani, Infosys and majority of the startup ecosystem. We are building a global SaaS-enabled marketplace for fast-growth SMB, mid-market and enterprise customers that helps marketers manage all their activities ranging from content creation to workflow management and content distribution. To fuel all this, we have some exciting plans, and we are looking for someone in the capacity of a Deal Desk Analyst. Role Purpose The Business Analyst will play a pivotal role in ensuring operational excellence across the Deal Desk, Staffing, and Project Management functions of the Central CX Office. This role will oversee deal evaluation and pricing, align staffing plans to incoming deals, and ensure structured project governance from kickoff to closure. The ideal candidate will be highly organized, process-driven, and skilled at balancing commercial viability with delivery feasibility. Key Responsibilities 1. Deal Desk Management Partner with Sales and Capability teams to define pre-sales scope (inclusions, exclusions, assumptions). Validate feasibility, effort estimates, timelines, and resource requirements. Calculate and validate costs, margins, and profitability using internal rate cards. Ensure proposals are complete, standardized, and aligned with margin and pricing policies. Maintain and update proposal templates, trackers and Deal Desk SOPs. 2. Staffing Oversight Collaborate with Capability Leads and VSD teams to ensure accurate resourcing plans for new and ongoing projects. Match resource skills, availability, and workload to project needs while avoiding over/under-utilization. Track utilization metrics weekly; recommend reallocations when utilization is >120% or <70%. Maintain a centralized staffing dashboard linked to pipeline and active deals. 3. Project Management Governance Ensure every project has an Account Bible, Staffing Plan, SOW, Delivery Plan, Scope Change log, and communication channels set up. Facilitate kick-off meetings, set up cadence calendars, and ensure adherence to delivery timelines and SLAs. Monitor lifecycle metrics (timeliness, budget burn, scope adherence, client satisfaction) and intervene early to address risks. Coordinate cross-functional syncs between VSD, Capability, and Central CX teams. 4. Process & Reporting Standardize documentation and ensure alignment to Central CX SOPs. Track and report on performance metrics across deals, including consumption, delivery, invoicing, receivables, margins, and EBITDA. Provide insights and recommendations to leadership in case of shortfalls or risks. Maintain accurate operational data in the Ops Platform for monthly target setting. Qualifications Bachelor?s degree in Business, Operations, Project Management, or related field. 2-3 years of experience in Business Analysis, PMO, Deal Desk, or Resource Management, ideally in a SaaS or services environment. Strong analytical, problem-solving, and commercial modeling skills. Proficient in Excel/Google Sheets , project management tools, and communication platforms (Slack, Asana, Jira, etc.). Demonstrated ability to work cross-functionally in a fast-paced, high-growth environment. Key Skills Process Orientation: Ability to create, implement, and enforce structured workflows. Staffing & Resource Planning: Understanding of utilization metrics, capacity planning, and skill-to-role matching. Commercial Acumen: Ability to assess deal profitability and margin health. Project Governance: Strong grasp of project lifecycle management and reporting. Communication: Clear, concise, and persuasive written and verbal skills. Collaboration: Strong stakeholder management across Sales, Delivery, and Capability teams. Success Metrics ?90% accuracy in staffing forecasts against deal pipeline. <5% variance between planned vs actual margins. 100% of projects initiated with complete documentation and governance setup. Improved proposal-to-win ratio and reduced cycle time.