Data Analyst

Job Description

About Position:

We are seeking a detail-oriented Data Analyst to support our Customer Success organization by providing comprehensive data reporting, developing dashboards, and delivering analytical insights. This role focuses on transforming raw data into actionable business intelligence using modern analytics tools and platforms. You will be responsible for creating automated reporting solutions, conducting ad-hoc analyses, and providing data-driven recommendations that enhance customer retention, adoption, and post-sales operational efficiency in our EdTech SaaS environment.

• Role: Data Analyst
• Location: All Persistent location
• Experience: 7 to 10 Years
• Job Type: Full Time Employment

What You'll Do:

• Build, maintain, and optimize reports and dashboards in Salesforce, PowerBI, and NetSuite to support Customer Success, Services, and Support teams
• Create automated daily, weekly, and monthly reporting cadences for frontline leadership
• Monitor data quality and ensure consistency across all reporting platforms
• Update and enhance existing dashboards based on evolving business needs
• Conduct ad-hoc analysis in Excel to answer specific business questions and support strategic initiatives
• Extract and manipulate data from our Snowflake data warehouse using SQL queries
• Perform deep-dive analyses on customer behavior, retention trends, and post-sales performance metrics
• Create executive summaries and presentations to communicate findings to stakeholders
• Partner with Customer Success, Services, and Support teams to understand EdTech industry-specific KPIs and success metrics
• Analyze post-sales funnel performance, customer health scores, and renewal forecasting
• Support capacity planning and resource allocation through data-driven recommendations
• Track and report on customer adoption, engagement, and satisfaction metrics
• Translate business requirements from post-sales leaders into technical reporting specifications
• Present analytical insights and recommendations to operational stakeholders
• Document processes and maintain reporting standards

Expertise You'll Bring:

• Proficiency in Salesforce reporting and dashboard creation
• Advanced skills in PowerBI for data visualization and dashboard development
• Experience with NetSuite reporting and analytics modules
• Strong Excel capabilities, including pivot tables, advanced formulas, and data analysis tools
• Working knowledge of Snowflake and SQL for data extraction and manipulation
• Understanding of data warehousing concepts and ETL (Extract, Transform, Load) processes
• Proficiency in Salesforce reporting and dashboard creation
• Advanced skills in PowerBI for data visualization and dashboard development
• Experience with NetSuite reporting and analytics modules
• Strong Excel capabilities, including pivot tables, advanced formulas, and data analysis tools
• Working knowledge of Snowflake and SQL for data extraction and manipulation
• Understanding of data warehousing concepts and ETL (Extract, Transform, Load) processes
• Industry & Domain Knowledge
• 2+ years of experience in post-sales operations (Customer Success, Implementation, or Support)
• EdTech SaaS industry experience preferred, with understanding of subscription metrics, user adoption patterns, and educational technology workflows
• Familiarity with customer lifecycle management and retention strategies
• Knowledge of SaaS metrics (ARR, churn, NPS, customer health scoring)

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."