Dark Store Online Operations - Store Manager

Company Overview

Reliance Retail is India's largest and most profitable retailer, renowned for its diversified omni-channel presence and commitment to delivering outstanding value, quality products, and an exceptional shopping experience. Leading the sector since 2006, Reliance Retail serves over 193 million customers nationwide.

Job Overview

The Online Store Manager at Reliance Retail will play an essential role in managing all aspects of our digital commerce operations. This is a full-time, mid-level position based in Chennai, requiring 4 to 6 years of relevant work experience. The Online Store Manager will ensure seamless store operations, efficient inventory management, excellent customer service, and a performance-driven team.

Qualifications And Skills

• Retail Operations experience with proven ability to oversee daily online store activities (Mandatory skill).
• Proficiency in shrink management, involving the monitoring, investigation, and mitigation of product losses to optimize profitability.
• Demonstrated expertise in inventory management, including stock tracking, allocation, and turnaround cycle minimization.
• Strong background in customer support, adept at resolving escalations and ensuring customer satisfaction through digital channels.
• Experience in implementing loss prevention strategies to reduce risk and protect merchandise and revenue streams.
• Staff scheduling competency, efficiently aligning workforce planning to peak periods, holidays, and promotional campaigns.
• Ability to manage stock replenishment activities, ensuring product availability and timely restocking through analytical forecasting.
• Hands-on experience operating and optimizing e-commerce platforms, focusing on improving sales, user experience, and operational performance.
  
  

Roles And Responsibilities

• Supervise end-to-end operations of the online store to maximize sales, ensure accuracy of data, and manage daily transactions effectively.
• Collaborate with the supply chain, merchandising, and IT teams to address inventory issues and proactively resolve discrepancies.
• Monitor shrinkage trends and drive initiatives to control product losses by implementing robust preventive and corrective measures.
• Lead customer support escalation resolution and maintain high standards of service across all digital touchpoints.
• Develop and manage efficient staff schedules, resource allocation, and training for upskilling teams on e-commerce best practices.
• Track and analyze store performance data to generate actionable insights for sales growth, process improvement, and enhanced operations.
• Oversee stock replenishment cycles, ensuring optimal product mix and availability in response to real-time demands and sales trends.
• Implement and uphold loss prevention protocols, ensuring compliance and continuous improvement in operational security and profitability.