Customer Tech - Adobe- Associate director

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Job Description – Adobe Commerce Senior Manager

Experience: Min 20 years of experience with Adobe consulting

12+ years project management experience preferably in the commerce space with end-to-end delivery of Adobe Commerce implementations, upgrades, migration and enhancements.

Responsibilities:

• Responsible for leading complex consulting programs/projects with end-to-end project management, project execution and estimation, solutioning, and implementation delivery management
• Manages time tracking, resource allocation and health reporting and budget
• Conduct project forecasting for revenue, budget vs actual, timeline, etc.
• Ensure timecards are submitted by all resources
• Manages governance related to scope, schedule, and resourcing
• Owns project change process (contract negotiation responsibilities stay with the Client Partner) & manages change request conversation to ensure appropriate funding is available to deliver the project
• Manages Scope with Internal Adobe and Client stakeholders
• Manages project health (via agreed upon dashboards) and communicate to Internal Adobe and Customer executive along with Adobe Client Partner / Delivery Owner
• Define the eCommerce platform roadmap aligned with business goals.
• Proactively manages scope, resourcing, timeline, external customer dependencies and deliverables, client acceptance, and provides day-to-day coordination
• Manages communication with both internal and external stakeholders to the project and larger program teams (to track budget, progress, and burn rate) and follows escalation framework as necessary
• Drives project delivery with off/near-shore teams
• Scheduling of both onsite and offsite coordination and communication
• Leads discussions related to managing risk and issues throughout the project or program
• Understands and communicates customer requirements and integration points in the context of the statement of work
• Develops and manages project documentation, including project plan, budget/work plan, functional requirements, functional design, communications plan, kick off agenda, etc.
  
  

Knowledge and Skill:

• Excellent written and verbal communication skills.
• Excellent negotiation, time-management and active listening skills.
• Detail-oriented, able to multi-task and prioritize activities.
• Self-starter with strong initiative.
• Ability to thrive in a highly matrixed environment while managing multiple priorities simultaneously.
• Advanced knowledge of waterfall and Agile PM methodology.
• Project Governance
• Stakeholder management
• Scope Management
  
  

Secondary Skills:

• Resource management, Risk management, Cost Accounting
  
  

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