Customer Support Specialist

Job Description

About the Company : The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we?re creating a level playing field where businesses and individuals ? (like you) ? can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We?re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let?s build it together. About the Ro le: Key Requiremen tsKR A:Meet Team key performance metrics of 1 hour response time and 6 hour resolution tim e.Ensure that daily open tickets per agent are at 0.2+ years of experience in C S. Responsibili ties: Function(L OB): Examine, review and process documents/ orders/ files/ cases allocated as per set timel ines.Identify process related scenarios, perform proactive analysis around it and propose a solution for process improvement/ automa tion.Provide inputs for knowledge checks & collaborate with stakeholders to drive the outc omes.Good understanding on EWS (early warning signals) mecha nism.Liaise with Stakeholders from other teams to drive efficiency based t asks.Good with Business report understan ding. Qualifi cations: Tools & Skills (Pre ferred) MS office, Process applications - CRM, Zendesk.Preferred knowledge: Power BI &a mp; SQL.Candidates from EOR or Payroll Company is a plus. What We Offer: High-impact role with the chance to play a key role in a rapidly growi ng company.Full autonomy in your role, along with the freedom to work in a hy brid model.Work with a passionate, energetic, and di verse team.Competitive benefits, recognition programs, and career development opp ortunities.Comprehensive health insurance coverage for you and your family?s well-being.Generous holi day policy.A company that genuinely invests in your profession al success. Equal Opportun ity Statement: Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disab ility status.