Customer Support Specialist

Greetings from Live Connections

💼 Job Title: International Voice Support Executive

Work Type: Full-time

Shift: 24×7 Rotational (including night shifts and weekends)

Exp- Min 1 yr into international voice process (Customer Support)

🔍 Role Overview:

We are seeking a highly skilled and customer-focused International Voice Support Executive to join our dynamic team. The ideal candidate will possess strong communication skills, professional demeanor, and at least 1 year of hands-on experience in international voice processes. This is a customer-facing role requiring a strong commitment to excellence in service delivery.

🎯 Key Responsibilities:

• Handle inbound and outbound international customer calls professionally.

• Resolve customer issues efficiently while maintaining high satisfaction.

• Communicate clearly and confidently in English across different accents and cultures.

• Document customer interactions accurately in the CRM system.

• Adhere to process guidelines, SLAs, and quality standards.

• Collaborate with internal teams to ensure prompt resolution of escalated issues.

✅ Required Expertise & Skills:

• Minimum 1 year of proven experience in International Voice Support (mandatory).

• Excellent verbal and written communication skills in English.

• Ability to adapt to changing shifts and work in a 24×7 rotational environment.

• Strong interpersonal skills and customer service orientation.

• Working knowledge of CRM tools and call centre technology is a plus.

🎓 Educational Qualifications:

• Full-time education with minimum 15 years completed (10+2+3).

• Degree Certificate & all Mark Sheets are mandatory for verification.

• Preferred Qualification: Graduate in any discipline

⭐ Preferred Attributes:

• High emotional intelligence and stress management.

• Quick learner with a positive attitude.

• Prior experience in tech support or telecom domain is advantageous.

Apply on [email protected]

799583110